topic getting this error Your request was not understood by the e-filing service -invalid xml. Cvc-complex-type.2.4 a invalid content was found startingwith element "legalname" one of '{filerid}' is expected, please verify that your application program is up-to in Get your taxes done using TurboTax

getting this error Your request was not understood by the e-filing service -invalid xml. Cvc-complex-type.2.4 a invalid content was found startingwith element "legalname" one of '{filerid}' is expected, please verify that your application program is up-to

alimdeeb — Tue, 25 Feb 2025 20:54:08 GMT

Your request was not understood by the e-filing service -invalid xml. Cvc-complex-type.2.4 a invalid content was found starting with element "legal name" one of '{filariid}' is expected, please verify that your application program is up-to-date

Re: getting this error Your request was not understood by the e-filing service -invalid xml. Cvc-complex-type.2.4 a invalid content was found startingwith element "legalname" one of '{filerid}' is expected, please verify that your application pr

DinkLee — Thu, 13 Mar 2025 16:25:51 GMT

I am getting the same message was there a solution?

Re: getting this error Your request was not understood by the e-filing service -invalid xml. Cvc-complex-type.2.4 a invalid content was found startingwith element "legalname" one of '{filerid}' is expected, please verify that your application pr

dexter22 — Tue, 08 Apr 2025 05:26:55 GMT

I have this error too. Any fix?

Re: getting this error Your request was not understood by the e-filing service -invalid xml. Cvc-complex-type.2.4 a invalid content was found startingwith element "legalname" one of '{filerid}' is expected, please verify that your application pr

longphamq — Mon, 14 Apr 2025 23:23:03 GMT

I am getting this same message. How do I fix it?

Re: getting this error Your request was not understood by the e-filing service -invalid xml. Cvc-complex-type.2.4 a invalid content was found startingwith element "legalname" one of '{filerid}' is expected, please verify that your application pr

dexter22 — Tue, 15 Apr 2025 07:17:47 GMT

I couldn’t fix it, and Support was not helpful at all on the phone so I ended up filing by mail.

Re: getting this error Your request was not understood by the e-filing service -invalid xml. Cvc-...

HollyP — Tue, 15 Apr 2025 17:54:55 GMT

Can you please clarify if you are still receiving this message after refreshing and trying again?

Re: getting this error Your request was not understood by the e-filing service -invalid xml. Cvc-complex-type.2.4 a invalid content was found startingwith element "legalname" one of '{filerid}' is expected, please verify that your application pr

alimdeeb — Tue, 15 Apr 2025 18:46:14 GMT

issue was resolved by switching to TT online.

Re: getting this error Your request was not understood by the e-filing service -invalid xml. Cvc-complex-type.2.4 a invalid content was found startingwith element "legalname" one of '{filerid}' is expected, please verify that your application pr

dexter22 — Tue, 15 Apr 2025 19:14:10 GMT

@alimdeeb Did you have to pay again to use TT online? I’ve already bought TT Desktop.

Re: getting this error Your request was not understood by the e-filing service -invalid xml. Cvc-complex-type.2.4 a invalid content was found startingwith element "legalname" one of '{filerid}' is expected, please verify that your application pr

opeopeopeope — Sun, 08 Feb 2026 20:08:32 GMT

I just got this message.

I can't do the workaround which is to switch from desktop to turbotax online because I had already switched away from turbotax online due to an unrelated error that prevented my filing (namely Form 4562/Depreciation and Amortization Not Ready), and now when I try to switch back to turbotax online, it says the "connection is broken".

Re: getting this error Your request was not understood by the e-filing service -invalid xml. Cvc-...

opeopeopeope — Sun, 08 Feb 2026 20:09:19 GMT

Yes, the error is recurring despite exiting and reentering, multiple times.

Re: getting this error Your request was not understood by the e-filing service -invalid xml. Cvc-...

user17718087593 — Mon, 23 Feb 2026 01:06:40 GMT

Did you get this resolved? I'm having exactly the same issue

Re: getting this error Your request was not understood by the e-filing service -invalid xml. Cvc-...

MarilynG1 — Fri, 27 Feb 2026 02:31:55 GMT

Try a Manual Update.

@user17718087593