topic Re: Why do I keep getting an error? in Get your taxes done using TurboTax

Why do I keep getting an error?

usommer1 — Tue, 03 Feb 2026 09:00:05 GMT

I have entered all my personal data and I'm ready to enter self employment data and I get an error. I can't find the error. Where do I find the error?

Re: Why do I keep getting an error?

PatriciaV — Sun, 23 Feb 2025 15:56:44 GMT

Please clarify the exact error message you are seeing from TurboTax. Also, which version of TurboTax are you using: TurboTax Online or TurboTax for Desktop? Windows or Mac? If Online, which browser?

Re: Why do I keep getting an error?

usommer1 — Sun, 23 Feb 2025 17:05:40 GMT

I bought the self-employment online version. Chrome browser. Windows10

It said "Oops we encountered an error. try going back to the interview and navigate past the step where you encounter the error." I went back several times only to see that there were no errors in my data in the interview and I have no way to move forward. Please help.

Re: Why do I keep getting an error?

CatinaT1 — Sun, 23 Feb 2025 17:14:02 GMT

What error are you receiving? What does the error message say?

Re: Why do I keep getting an error?

sailcoulter — Mon, 13 Apr 2026 20:37:58 GMT

Iam using desktop

The program keeps telling me that I have 1 error but never leads me to it or tells me what it is.

I had 4 errors and found them and fixed them. now I have only 1 error but can't get it to clear.

Re: Why do I keep getting an error?

RogerD1 — Mon, 13 Apr 2026 20:53:21 GMT

If you are using the desktop version of TurboTax, you can go into Forms mode by clicking on Forms in the blue banner at the right of the screen. On the upper left, you will see a red octagon with an exclamation point in it. You may also see red exclamation points to the left of one of your forms on the list of forms on the left side of the screen. If you click the red octagon, a description of the error will show up at the bottom of the screen and will give you a description of the error.

This should work, but if it doesn't, please give us more information about the error - such as the reason the error is stating and what it is recommending to be done. This information will help us to give you better assistance to resolve the error.