topic Activation code from turbotax advantage not working in Get your taxes done using TurboTax

Activation code from turbotax advantage not working

tdesimone — Sun, 23 Feb 2025 04:40:14 GMT

I installed on one machine just fine but won't work on second. Please help.

Re: Activation code from turbotax advantage not working

mesquitebean — Sun, 23 Feb 2025 04:44:00 GMT

@tdesimone wrote:
I installed on one machine just fine but won't work on second. Please help.

Please describe what "won't work" means. What happens when it asks for the license code? Any error message? Are both machines Windows or Mac?

Re: Activation code from turbotax advantage not working

tdesimone — Sun, 23 Feb 2025 13:22:58 GMT

I get an error code 605 I believe when I enter the activation code I copied from my account provided by turbotax

Re: Activation code from turbotax advantage not working

mesquitebean — Sun, 23 Feb 2025 13:40:36 GMT

@tdesimone

Were both machines Windows or both Macs?

In any case, if you're entering it using "copy and paste", try entering it manually. If you were entering it manually, try using "copy and paste."

If Error 605 continues with the correct code, then the code is likely now invalid. Here's how to phone TurboTax Support.

Support hours are currently 5AM-9PM Pacific, every day this time of year.

FAQ: What is the TurboTax phone number?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US

Re: Activation code from turbotax advantage not working

TonyD5 — Sun, 23 Feb 2025 13:41:03 GMT

I've tried that. thank you. don't know how it could be invalid when I already activated it on one machine. Guess I'll be calling the number.

Re: Activation code from turbotax advantage not working

mesquitebean — Mon, 24 Feb 2025 00:51:48 GMT

@ TonyD5 wrote:
I've tried that. thank you. don't know how it could be invalid when I already activated it on one machine. Guess I'll be calling the number.

Also, some people end up with more than one Intuit account. Be sure when it asks you to sign into your Intuit account, that it is the same one as the first install. If that were the case, however, the accompanying error message should say that the license is associated with another account.

When you talk to Customer Support, please report back what they did to resolve it. Thanks!

Re: Activation code from turbotax advantage not working

TonyD5 — Mon, 24 Feb 2025 01:18:40 GMT

I believe that is what happened though the error didn't give me that info. Weird that different activation code in each account. Think we found the correct activation code. We will be testing out.

Re: Activation code from turbotax advantage not working

TonyD5 — Mon, 24 Feb 2025 01:19:49 GMT

As you can see if just switched accounts without knowing it