topic I am on the consent page and it is saying that my taxpayer first name does not match, but it does. What do I do? in Get your taxes done using TurboTax

I am on the consent page and it is saying that my taxpayer first name does not match, but it does. What do I do?

braidconnors — Mon, 03 Jun 2019 18:34:51 GMT

I had the same problem, and it looks like a lot others ha...

lespaul2016 — Mon, 03 Jun 2019 18:34:52 GMT

I had the same problem, and it looks like a lot others have too...

I went back to my profile and edited my name information at the very beginning. It was correct but I did it anyway. I deleted my name and then entered it again, then saved it. When I went back to the e-file confirmation page, it finally worked and I could e-file.

It doesn’t seem to be anything wrong with your filing, just a bug with the software.

Hopefully that helps!

I am having this same issue. I have deleted my name and e...

lizg2018 — Mon, 03 Jun 2019 18:34:53 GMT

I am having this same issue. I have deleted my name and entered again and saved it. I went to the e-file confirmation page and it STILL did not work. I am not sure what else to do??

I'm having the same issue. Have not been able to get aro...

imspaz1 — Mon, 03 Jun 2019 18:34:54 GMT

I'm having the same issue. Have not been able to get around it.

List the individual forms and open the incorrect form (sh...

hmlong — Mon, 03 Jun 2019 18:34:55 GMT

List the individual forms and open the incorrect form (shown with red exclamation point). Find the invalid field (should be shown in red) and reenter the information needed. That should fix the problem.

Re: I had the same problem, and it looks like a lot others ha...

fdds — Thu, 20 Jan 2022 01:36:23 GMT

Very Good ! it worked

Re: I am on the consent page and it is saying that my taxpayer first name does not match, but it ...

AkinaLO — Thu, 20 Jan 2022 15:07:51 GMT

We're happy it worked. Feel free to reach out if you have any more questions.

I'm getting first name does not match, but it does, when trying to apply for the refund advance What do I do?

Crissyj84 — Tue, 01 Feb 2022 05:06:35 GMT

I have attempted everything mentioned here and it's still not working for me 😫

Re: I'm getting first name does not match, but it does, when trying to apply for the refund advan...

MoniqueLO_ — Tue, 01 Feb 2022 15:11:45 GMT

You may want to try clearing out your browser's cache and cookies. Please see How do I delete cookies? and How to clear your cache for more information.

If you need additional assistance please feel free to contact Customer Support.

@Crissyj84

Re: I am on the consent page and it is saying that my taxpayer first name does not match, but it does. What do I do?

Otoosh — Fri, 18 Feb 2022 17:16:48 GMT

I have done all of the above and nothing has worked .

Re: I am on the consent page and it is saying that my taxpayer first name does not match, but it ...

DaraLO — Fri, 18 Feb 2022 22:08:07 GMT

@Otoosh If none of the above worked for you, please contact us via phone for additional assistance.