topic Re: Not accepting payment in Get your taxes done using TurboTax

Not accepting payment

fxleyy — Thu, 20 Feb 2025 16:09:43 GMT

I am trying to buy Turbo Tax basic desktop edition to do my taxes, but it when i get to the page where you input credit card and billing info after I put it all in it does not go through and says "Oops! It Looks like we hit a snag. Please try again."

Any idea why it is doing this?

Re: Not accepting payment

xmasbaby0 — Thu, 20 Feb 2025 16:18:23 GMT

To call TurboTax customer support

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number..

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily

Re: Not accepting payment

LindaS5247 — Thu, 20 Feb 2025 16:20:46 GMT

You could try logging out of the program, and clearing your cache and cookies. ‌Please click here for instructions on how to clear your cache. Please click here for instructions on clearing your cookies.

You may also try using another internet browser.

Also, make sure that all updates have been run for your TurboTax program.

Click here for information on manually updating TurboTax.

If you have additional information or questions regarding this, please return to Community and we would be glad to help.

Re: Not accepting payment

fxleyy — Thu, 20 Feb 2025 16:44:23 GMT

I have tried all of the troubleshooting methods you have provided and none of them have worked. I would like to buy the basic Turbotax for my desktop. Do you have any other ideas why it is saying there is a snag?

Re: Not accepting payment

JotikaT2 — Fri, 28 Feb 2025 04:41:01 GMT

Have you tried following the steps in this link to purchase your download? If you have and those steps do not help, please contact us for assistance.