topic State Purchase CT: Hmm it looks like we've hit a slight snag in Get your taxes done using TurboTax

State Purchase CT: Hmm it looks like we've hit a slight snag

Kim210 — Wed, 19 Feb 2025 20:38:55 GMT

I have tried for two days and talked to support and has not resolved. Have deleted cookies. Desktop version Home and Business. Suggestions appreciated.

Re: State Purchase CT: Hmm it looks like we've hit a slight snag

LindaS5247 — Wed, 19 Feb 2025 21:48:02 GMT

Did you try a different browser? That may make a difference.

Also try rebooting your computer.

Also, make sure that all updates have been run for your TurboTax program.

Click here for information on manually updating TurboTax.

If you have additional information or questions regarding this, please return to Community and we would be glad to help.

Re: State Purchase CT: Hmm it looks like we've hit a slight snag

Kim210 — Wed, 19 Feb 2025 22:26:43 GMT

Still unable to purchase the state. Thanks for tips though, I tried them all. I have completed Federal and resident state fine, it is not allowing me to purchase for non-resident state.

Re: State Purchase CT: Hmm it looks like we've hit a slight snag

LongtimeTTUser2 — Wed, 09 Apr 2025 03:02:09 GMT

Was the State Purchase error "Hmm... it looks like we've hit a slight snag" ever resolved?

Re: State Purchase CT: Hmm it looks like we've hit a slight snag

CatinaT1 — Wed, 09 Apr 2025 16:51:38 GMT

If you still experience the issue, please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service: Turbo Tax Customer Service

Re: State Purchase CT: Hmm it looks like we've hit a slight snag

niberg — Tue, 15 Apr 2025 18:29:26 GMT

I'm having this same issue. The popup to allow me to purchase Audit Defense and/or pay the State filing fee gives me the error. I'm unable to purchase live tax assistance either. I'm using the desktop version of Home and Business. My Fed tax was transmitted successfully because it did not need a payment. Why isn't there a conclusion or fix to this thread?

Re: State Purchase CT: Hmm it looks like we've hit a slight snag

CatinaT1 — Tue, 15 Apr 2025 18:34:16 GMT

There is.

You need to call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service: Turbo Tax Customer Service

Re: State Purchase CT: Hmm it looks like we've hit a slight snag

niberg — Wed, 16 Apr 2025 00:25:15 GMT

After calling support, this is a way for them to use my credit card on file and pay for the state filing fee. However, since I had already filed the federal return, there was no way to just file the state return. Attempting to file both the fed and state returns at the same time returned a duplicate error. I needed to mail in the state return.

I still don't know why the payment blocking happened in the first place.