topic Hmm... it looks like we’ve hit a slight snag in Get your taxes done using TurboTax

Hmm... it looks like we’ve hit a slight snag

convis1 — Wed, 19 Feb 2025 20:06:31 GMT

"Hmm... it looks like we’ve hit a slight snag" each time if I try to purchase CA state return.

Re: Hmm... it looks like we’ve hit a slight snag

CatinaT1 — Wed, 19 Feb 2025 23:56:50 GMT

Here are several troubleshooting steps that you can try:

Make sure your Windows Software is up to date.
If you are using a downloaded version, uninstall and reinstall the program from your MyDownloads folder. How do I find my TurboTax for Windows software download?
If that doesn't help, try a manual update. What is a manual update?
Turning off your VPN and anti-virus software during the update can help as well.

Re: Hmm... it looks like we’ve hit a slight snag

psyadam — Thu, 20 Feb 2025 00:42:44 GMT

I had the same thing this morning. Was on the phone with support for over an hour!!!

He finally decided that CA wasn't ready to accept e-files and said to try again Friday.

In the meantime, Turbotax CLOSED my case number even though nothing was resolved, so I am furious. And according to CA, they were accepting e-files beginning of the month.

So very mishandled and I feel that all users with this should be compensated for our wasted time (and not getting our refunds in a timely fashion) by at the least not having to pay for State e-file if and when they fix this and giving us a compimentary turbotax for 2025 (assuming we still want to use them).

VERY, very unhappy with the level of support and still no result. I'm not the only one in CA filing with Turbotax (been with them over ten years), so they should know about this and get back to us all!

Adam

Re: Hmm... it looks like we’ve hit a slight snag

convis1 — Thu, 20 Feb 2025 16:02:24 GMT

Just updated this morning. Zero result. Same Hmm... error. Why?

Re: Hmm... it looks like we’ve hit a slight snag

convis1 — Thu, 20 Feb 2025 16:03:15 GMT

I feel your pain! Just updated this morning. Zero result. Same Hmm... error. Why?

Re: Hmm... it looks like we’ve hit a slight snag

psyadam — Thu, 20 Feb 2025 16:58:26 GMT

I've spent over 100 minutes with support (disconnected me last time and never called back). Still can't file CA state taxes, won't get me to credit card processing. Can't somebody help me here?

Is there something on my Mac blocking access? Or a Turbotax issue?

Can I take my forms and e-file directly with state?

Can't spend another hour on phone with Turbotax support and get nowhere

Re: Hmm... it looks like we’ve hit a slight snag

CatinaT1 — Thu, 20 Feb 2025 18:04:07 GMT

Are you having problems with getting your card processed?

If so, please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service: Turbo Tax Customer Service

Re: Hmm... it looks like we’ve hit a slight snag

convis1 — Thu, 20 Feb 2025 18:24:36 GMT

No. Card is not a problem. I can't event get to this point. I can't even get to Billing info. BTW I don't use windows version it's MAC.

Re: Hmm... it looks like we’ve hit a slight snag

psyadam — Thu, 20 Feb 2025 20:14:17 GMT

I have spent over two hours with support on the phone number and have had ZERO results which is why I ws trying this forum. The last person who was going to try to manually override the system disconnected me and never called me back. I tried later in day to call the number again and this person disconnected me two minutes after putting me on hold and didn't call back.

My case number is 1544330417 if you can be of any help. I'm at the end of my rope with the phone line, hence these forums. Just want to file my CA taxes!

Re: Hmm... it looks like we’ve hit a slight snag

sg3forum — Sat, 22 Feb 2025 12:57:17 GMT

I'm having the same issue in North Carolina.

Re: Hmm... it looks like we’ve hit a slight snag

convis1 — Sat, 22 Feb 2025 19:28:56 GMT

I did complete removal and install from the scratch:

https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/remove-reinstall-turbotax-mac/L6xLWlabw_US_en_US

But it did not help. I'm lost.

Re: Hmm... it looks like we’ve hit a slight snag

psyadam — Sat, 22 Feb 2025 23:24:19 GMT

Yes I've done that and everything recommended. It is a bug that they have known about now since last tuesday, at least from me. Spent 3 plus hours with level 1 and finally someone on level 2 (or called something else i think) and they are supposed to get back to me sometime but total waste of my time. Can file state tax in CA for free on the state site, just not sure how to export from TT to upload that. And they aren't telling me that part. So I'll wait a little longer, but frustrating. Always something with TT. Been using ten plus years but this is getting to be too much. They better not dare charge me for the filing, my time is worth something too.

Re: Hmm... it looks like we’ve hit a slight snag

DawnC — Wed, 26 Feb 2025 17:45:06 GMT

You removed it and re-installed TurboTax, @convis1 ? Are you able to access and file your CA return now? Did you get your CA state download installed?

Re: Hmm... it looks like we’ve hit a slight snag

psyadam — Wed, 26 Feb 2025 19:35:40 GMT

same thing, did nothing. as did clearing caches, changing web browsers (desktop version so made no sense anyway).

Re: Hmm... it looks like we’ve hit a slight snag

convis1 — Wed, 26 Feb 2025 23:33:33 GMT

No I can only access my federal return. But each time I tried to download CA state it cuts me off on the step one. I cannot even proceed to the payment information. Still can't.

Re: Hmm... it looks like we’ve hit a slight snag

Pfreise1 — Fri, 28 Feb 2025 19:20:42 GMT

Same problem for me. New Jersey, not that it matters. Get's stuck when you try to purchase the state in the product

Re: Hmm... it looks like we’ve hit a slight snag

srrrrr — Sat, 01 Mar 2025 16:48:38 GMT

I have the same issue! Very frustrating. Huge waste of my time. None of the "troubleshooting steps" listed here made any difference.

TT really needs to address this in a meaningful way.

Re: Hmm... it looks like we’ve hit a slight snag

psyadam — Sat, 01 Mar 2025 16:50:36 GMT

Yes I've invested over ten hours with support on phone and social media chatline, done wasting my time and energy. They really owe me for doing their troubleshooting, even if useless. We shall see what if any recompense they offer.

Re: Hmm... it looks like we’ve hit a slight snag

MonikaK1 — Tue, 04 Mar 2025 02:04:22 GMT

If you are using a Mac computer, or other device, and you can't access the button you need to click to make payment for e-filing the state return:

Some Mac users are reporting issues with the screen size in certain areas of the program in that the button needed is not showing on the screen. I have encountered this issue myself with my Mac.

To adjust the resolution on your screen, you could try the steps on this Apple Support page:

On your Mac, choose Apple menu > System Settings, then click Displays in the sidebar. (You may need to scroll down.) Select the display you want to adjust, then select the resolution you want to use. You may be able to turn on “Show all resolutions” to see additional resolutions for the display.

Depending on how you adjust the resolution, some app windows may not fit entirely on the screen. Using a scaled resolution may affect performance.

In the alternative, you could hook up a separate monitor to your Mac to see if this resolves the issue.

Re: Hmm... it looks like we’ve hit a slight snag

psyadam — Tue, 04 Mar 2025 02:19:38 GMT

That is NOT my issue. I press the button to proceed and then receive the slight snag message. I understand screen size issue and have read that previously, thanks. This is a Mac TT compatibility issue that has not been addressed.

Adam