topic Re: My licence code does not work, keep getting invalid messages. how do I get it to work? in Get your taxes done using TurboTax https://ttlc.intuit.com/community/taxes/discussion/re-my-licence-code-does-not-work-keep-getting-invalid-messages-how-do-i-get-it-to-work/01/3494648#M1293339 <P>Since you didn't download the software directly from the TurboTax site, you should contact your retailer directly (Costco). The license code might be inactive or non-functional and they might have to either reimburse you or give you a new TurboTax Program.</P> Tue, 18 Feb 2025 21:00:31 GMT NicolleR1 2025-02-18T21:00:31Z My licence code does not work, keep getting invalid messages. how do I get it to work? https://ttlc.intuit.com/community/taxes/discussion/my-licence-code-does-not-work-keep-getting-invalid-messages-how-do-i-get-it-to-work/01/3494484#M1293278 I purchased the 2024 Home&amp; Business program from Costco. Despite multiple attempts and starting downloading again, I continue to get a "Licence code invalid" message. How do i fix this? Tue, 03 Feb 2026 10:01:13 GMT https://ttlc.intuit.com/community/taxes/discussion/my-licence-code-does-not-work-keep-getting-invalid-messages-how-do-i-get-it-to-work/01/3494484#M1293278 rosie-a-peloquin 2026-02-03T10:01:13Z Re: My licence code does not work, keep getting invalid messages. how do I get it to work? https://ttlc.intuit.com/community/taxes/discussion/re-my-licence-code-does-not-work-keep-getting-invalid-messages-how-do-i-get-it-to-work/01/3494648#M1293339 <P>Since you didn't download the software directly from the TurboTax site, you should contact your retailer directly (Costco). The license code might be inactive or non-functional and they might have to either reimburse you or give you a new TurboTax Program.</P> Tue, 18 Feb 2025 21:00:31 GMT https://ttlc.intuit.com/community/taxes/discussion/re-my-licence-code-does-not-work-keep-getting-invalid-messages-how-do-i-get-it-to-work/01/3494648#M1293339 NicolleR1 2025-02-18T21:00:31Z Re: My licence code does not work, keep getting invalid messages.how do I get it to work? https://ttlc.intuit.com/community/taxes/discussion/re-my-licence-code-does-not-work-keep-getting-invalid-messages-how-do-i-get-it-to-work/01/3580582#M1323114 <P>Did you find a solution to this? I'm having the same problem, purchased from Costco.</P> Wed, 19 Mar 2025 01:28:55 GMT https://ttlc.intuit.com/community/taxes/discussion/re-my-licence-code-does-not-work-keep-getting-invalid-messages-how-do-i-get-it-to-work/01/3580582#M1323114 sfletcher 2025-03-19T01:28:55Z