topic Re: Failed Vailidation in Get your taxes done using TurboTax

Failed Vailidation

eknoll44 — Sun, 02 Feb 2025 02:43:09 GMT

I am using TurboTax Desktop 2024 Deluxe. I am trying to file and I am getting a Failed Validation message and a suggestion to check for online updates. My software is up to date - help!!

Re: Failed Vailidation

BrittanyS — Sun, 02 Feb 2025 02:52:43 GMT

You may need to manually update your software. Here is the link to manually update your software:

2024 Individual TurboTax Update

Make sure you have closed TurboTax and all other programs while you run the update.

Re: Failed Vailidation

eknoll44 — Sun, 02 Feb 2025 03:09:11 GMT

Hi - the manual update did not work.

The issues seems that some NY forms are not yet updated.

Re: Failed Vailidation

Kahzria — Sun, 02 Feb 2025 20:22:23 GMT

I am having the same exact issue. Manual updates were also not helpful.
It's pretty frustrating that there isn't an ETA on when we'll be able to transmit or update to whatever file the program thinks is necessary to file. I'm usually done with my taxes by February.

Re: Failed Vailidation

acetani — Mon, 03 Feb 2025 19:23:02 GMT

Any update? As the others have stated, this does not help.

Re: Failed Vailidation

Kahzria — Thu, 06 Feb 2025 12:17:48 GMT

With the update to the software most recently, y'all should be able to file today.

For me, they said all the NY state forms were finalized about a week before they actually were, but it's all good to go now.

Re: Failed Vailidation

tracer327 — Thu, 06 Feb 2025 20:51:50 GMT

Is there an update for Mac OS? Having this same issue but can’t use the update linked here. Was able to transmit federal return but not NJ state.

Re: Failed Vailidation

acetani — Thu, 06 Feb 2025 22:00:26 GMT

Don’t think it has to do with mac os. Mine is still not working for nj on windows. It seems like the product is giving a misleading error message. Makes you question what else it is getting wrong. Shocking it isn’t addressed.

Re: Failed Vailidation

Kahzria — Thu, 06 Feb 2025 22:22:34 GMT

There is a website for Intuit that tells you the status of your individual state's forms. Just find the ones you are trying to file and it should give you a date when they will be ready. I waited a day after mine said they were ready and got the update (for NY state.)

Intuit Tax Form Status

Also,it is worth noting that you can file your Federal now and go back later to transmit your state returns when they're ready.

Re: Failed Vailidation

KSODEN — Sat, 08 Feb 2025 01:20:04 GMT

Exact same issue here, no updates available. I always file this time of year. Cannot understand the issue.

Re: Failed Vailidation

rmk813 — Sun, 09 Feb 2025 16:39:26 GMT

Can we get an actual update on this question from TT Support?

performing a manual update is not the correct solution
My state (KS) is not awaiting updates
continue to receive FAILED VALIDATION ERROR

WHY is this occurring?

HOW is it resolved?

Re: Failed Vailidation

tracer327 — Mon, 10 Feb 2025 20:23:31 GMT

Yes, I filed federal separately and had no issues. While I know I could file state via mail, I’ve already paid my filing fee to Intuit.

There are forms outstanding for NJ but they aren’t ones I need, so not sure why that would affect it this year. Just frustrating to try daily and see no change.

Re: Failed Vailidation

robtjsmith — Sat, 15 Feb 2025 07:19:27 GMT

I had the same issue, downloaded the patch today (02/14/2025) and it worked.

Re: Failed Vailidation

msdianebaker — Sat, 15 Feb 2025 08:05:03 GMT

I'm having the same pop up. I've ran the manual update and it says install successful. I'm in CA, I've uninstalled, rebooted, reinstalled and still doesnt work. I'm livid. I should have been done at 10:30 and now it's midnight and my taxes still arent filed.

Re: Failed Vailidation

CatinaT1 — Sat, 15 Feb 2025 19:48:05 GMT

Here are several troubleshooting steps that you can try:

Make sure your Windows Software is up to date.
If you are using a downloaded version, uninstall and reinstall the program from your MyDownloads folder. How do I find my TurboTax for Windows software download?
If that doesn't help, try a manual update. What is a manual update?
Turning off your VPN and anti-virus software during the update can help as well.

Re: Failed Vailidation

tracer327 — Sat, 15 Feb 2025 19:59:03 GMT

While I have been able to file my own taxes (apparently the form update was the glitch, since it was not a form I needed or requested to file)...

These instructions do not address my original question from last week—what about those of us on MacOS? A windows update does not help in that situation.

Re: Failed Vailidation

Peter8002 — Sat, 15 Feb 2025 20:11:38 GMT

I'm having the same issue, but with OK state. I was having the error when attempting to file both Federal and State. I read online and found that removing State would allow Federal to be filed. Have tried updating everything. Attempting to download the 331 MB manual update, but it is estimating 2 days to download. I tried calling tech support, but they were not helpful at all. The tech thought it would be a good idea to fill out the state forms and mail them in ourselves. I asked him why we bothered paying for Turbotax at that point.

Re: Failed Vailidation

MightyBroccoli — Sat, 15 Feb 2025 20:30:40 GMT

I am using Mac OS and still have this issue. How should I fix it?

Re: Failed Vailidation

renee2teach — Sun, 16 Feb 2025 08:56:55 GMT

I'm in CA too and tried e-filing tonight and get the same error message. I've manually downloaded the patch which says installed successfully. Then tried to e-file again and still says "failure". I already paid to e-file state too! I really need to file both ASAP. Please help!

Re: Failed Vailidation

cr8n — Sun, 16 Feb 2025 18:49:42 GMT

So, I was having the same problem - CA user. I had done the return on a different computer and was trying to file from another computer and was having the Failed Validation issue. Nothing worked. I went back to the original computer and filed and it had no problem. I'm sure this info won't help everyone, but thought I'd share just in case.