topic Re: Recaptcha error on import in Get your taxes done using TurboTax

Recaptcha error on import

Jkwilson — Sun, 19 Jan 2025 21:30:06 GMT

Import won’t work on Win 11 desktop version. Recaptcha tries to open, but it has “Error:For site owner…” message with no check box. Does this with multiple financial institutions.

Re: Recaptcha error on import

DoninGA — Sun, 19 Jan 2025 21:38:59 GMT

Very doubtful if any of the TurboTax import partners are ready with the 2024 financial forms. Those are usually available starting in mid-February.

Re: Recaptcha error on import

Jkwilson — Mon, 20 Jan 2025 01:39:31 GMT

At least two of my banks are.

Re: Recaptcha error on import

bobwilson1 — Thu, 23 Jan 2025 14:31:50 GMT

Same issue. Tried with two different institutions, both of whom have forms available for download / import. This is an issue with Turbotax. They have a problem with their ReCaptcha API key.

Please continue to post here and call the support line, as they will not fix unless people continue to complain.

Re: Recaptcha error on import

Jkwilson — Thu, 23 Jan 2025 15:35:16 GMT

I wish. There has been a major issue with importing from Ally Bank for 5 years or more and TT still doesn’t even understand the problem.

Re: Recaptcha error on import

paulschrier — Fri, 24 Jan 2025 03:08:50 GMT

I am having the same problem when I try to import mutual fund 1099-R from Vanguard: ERROR for site owner: Invalid site key with ReCaptcha dialog with no checkbox.

Re: Recaptcha error on import

sunshineInTheRain — Sun, 26 Jan 2025 00:08:38 GMT

Same issue here, when trying to import from my Marcus and Ally bank. The tax forms are ready and I triple checked.

Re: Recaptcha error on import

mesquitebean — Sun, 26 Jan 2025 01:18:13 GMT

@ Jkwilson @ sunshineInTheRain @ paulschrier @ bobwilson1

As DoninGA mentioned above, 1099-B's and "composite" forms containing such are likely not available yet, but some people have 1099-INT/DIV/R available.

As for the ReCaptcha issue, the following may not help any, but it's easy to try. Those using Windows desktop version, are you signed into your Intuit Account inside the TurboTax program interface while you're trying to import? If you aren't, then see if signing in makes a difference. Go to the top menu bar of the desktop program interface, and in the upper left corner click on FILE, and in the dropdown menu click on "Sign In". Then see if that made any difference with the ReCaptcha issue when you try to import.

Re: Recaptcha error on import

sunshineInTheRain — Sun, 26 Jan 2025 02:31:01 GMT

I logged in with my intuit account, and the same error remains 🥲

Re: Recaptcha error on import

Jkwilson — Sun, 26 Jan 2025 23:32:30 GMT

Seems the latest update resolved it. I was able to import the data for the accounts that are ready.

Re: Recaptcha error on import

dariusz65 — Wed, 29 Jan 2025 12:43:15 GMT

I'm on the latest release and I'm still getting the error when importing Vanguard 1099s.

Re: Recaptcha error on import

pesweet54 — Wed, 29 Jan 2025 14:46:19 GMT

I have the same problem with importing tax data from Vanguard on my Mac - Sequoia V15.3

Re: Recaptcha error on import

galandy — Wed, 29 Jan 2025 15:38:45 GMT

Same issue using macOS version.

Re: Recaptcha error on import

Rg999999 — Wed, 29 Jan 2025 18:27:32 GMT

I had the same problem. I did a windows update and restarted my computer. Then reopened TurboTax and was able to import all my tax forms from Vanguard. Hope it works for you.

Re: Recaptcha error on import

WestonVerdi — Wed, 29 Jan 2025 18:30:46 GMT

Same issue here, Vanguard 1099R, 1099 Consolidated forms

Re: Recaptcha error on import

Cjeverett — Wed, 29 Jan 2025 19:21:51 GMT

I have cleared cookies, restarted my laptop, signed in, still getting error message when I try to import tax documents from Vanguard.

Re: Recaptcha error on import

othertwiz — Wed, 29 Jan 2025 19:25:42 GMT

I have the same error. Even after signing on to Intuit

Re: Recaptcha error on import

millerte53 — Wed, 29 Jan 2025 19:29:30 GMT

I can't import 1099s from Ally or Vanguard. I keep getting the same ReCAPTCHA error as other folks.

I assume this is a TT issue since folks are having the problem with multiple financial institutions.
TT Support: PLEASE FIX!

Re: Recaptcha error on import

jpl1942 — Wed, 29 Jan 2025 23:52:54 GMT

Same - latest version, logged into Intuit, 1099 is available on Vanguard, but getting this message:

ERROR for site owner: Invalid site key

Re: Recaptcha error on import

cheesefarts — Thu, 30 Jan 2025 01:55:00 GMT

same here. doesnt work with etrade.