topic Re: Computershare uploads CAPTCHA click checkbox does not work in Get your taxes done using TurboTax

Computershare uploads CAPTCHA click checkbox does not work

BettiBopper — Fri, 14 Feb 2025 19:02:06 GMT

The captcha box has an error message when trying to upload documents from Computershare for 2024. Message states "ERROR for site owner. Invalid site key". There is no box to check.

Re: Computershare uploads CAPTCHA click checkbox does not work

CatinaT1 — Sat, 15 Feb 2025 02:15:58 GMT

Make sure your computer is up to date. This has worked for many users.

If you still have issues, see this article where you can sign up for updates: Why am I getting an invalid site key reCAPTCHA error in TurboTax Desktop when trying to import brokerage information?

Re: Computershare uploads CAPTCHA click checkbox does not work

BettiBopper — Sat, 15 Feb 2025 19:11:34 GMT

My computer is up to date so I asked to be put on the update email list when resolved. Thank you.