topic Re: Payment cancellation in Get your taxes done using TurboTax

Payment cancellation

Kenjeffers — Wed, 12 Feb 2025 20:28:17 GMT

Turbo tax never asked for my license code but continued on. Turns out it made me pay 83.08. The program crashed and when I relaunched it I was able to enter the license code and complete my return. As expected I only had to pay $15. Please cancel the $83.08 purchase or if too late to cancel please refund it

Re: Payment cancellation

LeticiaF1 — Wed, 12 Feb 2025 20:38:29 GMT

To resolve this, you will need to contact a specialist, see the link below for contact information:

What's the TurboTax phone number?

Re: Payment cancellation

Kenjeffers — Sat, 15 Feb 2025 18:01:28 GMT

I talked to a specialist and she sent me a link to reply to

I replied requesting the refund of my double payment, the $83.08