topic Why does the install script state that it will cost me $180 to file my return together with my wife? I already paid for the SW at BestBuy. in Get your taxes done using TurboTax

Why does the install script state that it will cost me $180 to file my return together with my wife? I already paid for the SW at BestBuy.

thephangs — Tue, 03 Feb 2026 10:51:32 GMT

Re: Why does the install script state that it will cost me $180 to file my return together with my wife? I already paid for the SW at BestBuy.

xmasbaby0 — Sat, 15 Feb 2025 15:14:23 GMT

Sounds like instead of using the desktop download you purchased at Best Buy you strayed into online software and used online instead of the download.

We see people get confused and they keep logging in to online software which will require them to pay at the end. You need to use the desktop software. One way to tell if you are using the right software---your tool bar. Online software has the toolbar in a black vertical column on the left side of the screen. Desktop software has the tools up on the top of your TT screen.

You need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

Re: Why does the install script state that it will cost me $180 to file my return together with my wife? I already paid for the SW at BestBuy.

thephangs — Sun, 16 Feb 2025 20:27:29 GMT

Thanks for your response. I did find the desktop download page eventually, and successfully downloaded and installed the app on my desktop.

Thanks again.