topic 2024 Tax Data File Disappeared! in Get your taxes done using TurboTax

2024 Tax Data File Disappeared!

Lorriebird — Fri, 14 Feb 2025 15:53:27 GMT

Finished my 2024 return and was preparing to e-file. e-file failed saying Turbo Tax needed to be updated first. Completed update and now my 2024 return data file is completely blank as if I had never started it. Beyond frustrated and I see I am not the first. Is there anything to be done other than start all over again? (System used is iOS on Macbook)

Re: 2024 Tax Data File Disappeared!

Lorriebird — Fri, 14 Feb 2025 15:52:02 GMT

PS: System is iOS on Macbook

Re: 2024 Tax Data File Disappeared!

JotikaT2 — Fri, 21 Feb 2025 03:21:08 GMT

Please see this link for steps to help you locate your tax return.

Re: 2024 Tax Data File Disappeared!

Lorriebird — Fri, 21 Feb 2025 05:53:09 GMT

Thank you for responding. However, this is not the issue. I have my data file, but after the recent update my data file was written over and is now blank. My return was finished and was being submitted but I received an error message that TT needed to be updated before e-filing could be completed. All data entries in my return data file are now blank.

Re: 2024 Tax Data File Disappeared!

mrcashmore — Tue, 01 Apr 2025 21:16:42 GMT

The exact same thing just happened to me now!! After hours of work, I was ready to do a final review. Turbo tax requested an update, which I did, and now now of my returns are there *argh* I'll have to search for how some people got them back or start from scratch. This is VERY frustrating!

Re: 2024 Tax Data File Disappeared!

Lorriebird — Tue, 01 Apr 2025 21:40:22 GMT

Yes...extremely frustrating. I couldn't find a solution nor any help from Intuit. I ended up starting from scratch from the very beginning.

Re: 2024 Tax Data File Disappeared!

Jeff1391 — Thu, 03 Apr 2025 01:56:16 GMT

My tax file disappeared today after a TurboTax software update. I called support and while the agent was pleasant, there is no fix. I filed and need to amend. I see this has been happening for a few years looking at posts. I use the PC version. My file is gone from all including One Drive.

Re: 2024 Tax Data File Disappeared!

CatinaT1 — Fri, 04 Apr 2025 16:43:25 GMT

Here are a couple community fixes:

I finally discovered what was going on with mine. When I originally installed Turbotax, it picked up my previous file from my Windows File backup location, so it continued to save everything in that location, not the actual active file location. I just have to remember to check that next year.

https://ttlc.intuit.com/community/taxes/discussion/re-tax2023-file-disappeared/01/3315626#M1220196

Re: 2024 Tax Data File Disappeared!

Ies — Sun, 14 Sep 2025 15:56:27 GMT

My 2024 tax returns (Premier and business) have both disappeared after mandatory updates. What can I do about it?

How can an update wipe out 2 tax returns?

Re: 2024 Tax Data File Disappeared!

Lorriebird — Sun, 14 Sep 2025 16:01:54 GMT

Hi les, I never got a real response or a solution. Unfortunately I ended up starting from scratch. Sorry, I feel your pain.