topic Re: Error importing W-2 in Get your taxes done using TurboTax

Error importing W-2

hemismith — Sun, 26 Jan 2025 00:36:55 GMT

First, is there a forum or help site for software issues? I can't seem to find any way to report bugs. I tried asking in the help within TurboTax Desktop and the chatbot's answer had nothing whatsoever to do with my question. I can't find a forum here or any other place on their website. Even the online help link in the software is bad.

Anyway, I am getting a cryptic error importing a W-2 from Dayforce: Unsuccessful SONRQ BAD USERID/USERPASS. It appears Intuit's login is not working. But that's not the only bug.

Re: Error importing W-2

Miss MCJ2 — Sun, 26 Jan 2025 00:40:31 GMT

There is no place to report sotware bugs. You can enter the W-2 manually if it will not import.

Re: Error importing W-2

DoninGA — Sun, 26 Jan 2025 00:42:35 GMT

Importing of W-2's usually is not available from the TurboTax partners until mid-February.

Have you received the W-2 from your employer so that you enter enter the employer EIN and the gross amount of wages in box 1 on the import screen? Also may need the Control Number in box d.

See this TurboTax support FAQ for importing a W-2 - https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/import-enter-w-2/L55HzdeDr_US_en_US?uid=m6cwafge

Re: Error importing W-2

hemismith — Tue, 28 Jan 2025 08:39:53 GMT

Thanks, yes I had my W-2 and entered all the necessary information, the error was due to something else. But it worked today, they fixed whatever the problem was.

Re: Error importing W-2

Wolf4 — Sun, 02 Feb 2025 15:45:33 GMT

W-2 Import is failing. Is it because the input field for "Box '1' amount" is expecting a password? When filling out the input field MacOS is indicating that it is a password field even though it is not. The import fails and does not provide any information about the cause of the failure.

How can I import my W-2 into TurboTax Premier?

Re: Error importing W-2

VolvoGirl — Sun, 02 Feb 2025 17:11:42 GMT

It is just as easy and maybe even faster to manually enter the W2. And the W2 might import wrong.

To enter a W2
Federal on left or top (Personal in Home & Business)
Click on Wages and Income tab
Then Wages and Salaries
Wages and Salaries – Start (you might have to click on Show More on right)

To enter a W2 manually do NOT enter the EIN
Just hit Continue
Then in pick the Left box - Type it in myself - Continue

Re: Error importing W-2

wizhuff — Sat, 08 Feb 2025 19:14:54 GMT

This is crazy - if importing of W-2's is not available till mid February - then the app should tell you that! I click Import My w-2 and I get Establishing a connection - then you hear a sound like it's trying to pop up a message box, but does nothing and it just leaves you on the screen.

Re: Error importing W-2

Kban35 — Thu, 13 Feb 2025 01:25:59 GMT

I'm having the same issue.

Re: Error importing W-2

DawnC — Thu, 13 Feb 2025 01:40:18 GMT

If you are having issues importing the W-2, enter it manually, instead (see instructions below). @Kban35

Manually entering your W-2

Importing your W-2

About the control number Box D - If you get errors when attempting to e-file with an empty box D, just enter any number in this format: 5 digits, space, 5 digits (for example, 12345 67890). The IRS doesn't care what's in box D.

Re: Error importing W-2

anthony4306 — Sat, 22 Feb 2025 04:19:41 GMT

I have a blank page when click on the "Jump directly to the W-2 section". I didn't see anything after I click on it. Does this work on Windows 11? Thanks

Re: Error importing W-2

anthony4306 — Sat, 22 Feb 2025 04:30:43 GMT

I followed the instruction of the "Importing your W-2" but nothing show up on the screen. Just a blank page. I am running on Windows 11 and start the program in "administration mode". What should I need to do to import the W-2 form. I have used the Turbox since 2000 and never have this problem. Please help

Thanks

Re: Error importing W-2

JamesG1 — Sun, 23 Feb 2025 15:32:03 GMT

In TurboTax Online, consider following these steps to import or manually enter an IRS form W-2.

Down the left side of the screen, click on Federal.
Down the left side of the screen, click on Wages & Income.
Click the down arrow to the right of Wages & Salaries.
Click to the right of Wages and Salaries (W-2).
Enter the employer ID from your W-2. Select Continue.
At the screen How would you like to add your W-2, you may upload a PDF, JPG or PNG of the W-2 or take a picture of the W-2 with a smartphone.
You may also select Type it in myself to enter the form manually.

Re: Error importing W-2

anthony4306 — Mon, 24 Feb 2025 04:25:37 GMT

I am using the TurboTax Desktop version, not the online version. please let me know why I have blank page when I clicked on the link to W-2 import. Thanks

Re: Error importing W-2

DoninGA — Mon, 24 Feb 2025 11:37:06 GMT

@anthony4306 wrote:

I am using the TurboTax Desktop version, not the online version. please let me know why I have blank page when I clicked on the link to W-2 import. Thanks

If you using TurboTax for Windows, try this procedure to correct the problem -

Save your tax return, close the TurboTax program

Right click on the TurboTax icon

Click on Properties

Click on the Compatibility tab

Check the box Run this program as an administrator

Click on Apply and OK

Start the TurboTax program again and see if the problem persists.

Re: Error importing W-2

dtristram — Fri, 14 Mar 2025 18:23:39 GMT

same thing, still happening in mid March. Just a beep quickly and no error dialog.

Re: Error importing W-2

MonikaK1 — Sat, 15 Mar 2025 16:11:22 GMT

When importing, make sure TurboTax and Windows or your Mac operating system are both updated, and temporarily disable all anti-virus software (including modem). Some users reported that disabling security software solved the issue. You might also try restarting your device, and using a different browser (Chrome generally works well).

There are a few ways you can add your W-2 to your tax return in TurboTax:

Import it instantly from your employer
- W-2s are released by different employers on different dates. You might have to wait until February for yours to be available for import.
Upload it from your computer
Snap a photo of it with your phone
Type it in manually

To import your W-2:

We need the Box 1 amount from your W-2 or the year-to-date (YTD) gross income from your year-end pay stub.
In some cases, we may need the Box d Control Number from your W-2, but only if your payroll provider requires it.

See this help article for more information.

To enter your W-2 in TurboTax Online:

First, choose Wages & Income from the menu, then select Wages and Salaries (W-2). Then:

Click Add a W-2 for (name)
Enter the employer's ID number
Click Continue
On the screen that asks, "How would you like to add your W-2?", look for the button that says "Type it in myself" and click.
The next screen will provide entry fields where you can type in the information from your W-2.

See this tax tips article for more information regarding Form W-2.

@dtristram

Re: Error importing W-2

dosmastr — Wed, 26 Mar 2025 14:56:14 GMT

its almost April and im getting the same error.

first thing im doing which is actual taxes. they should be embarrassed.

Re: Error importing W-2

NicolleR1 — Wed, 26 Mar 2025 16:17:31 GMT

Not all employers are available or have been associated with TurboTax for importing purposes. See previous response from @MonikaK1 and enter your W-2 manually.

https://ttlc.intuit.com/community/taxes/discussion/error-importing-w-2/00/3434706/page/2#:~:text=There%20are%20a%20few%20ways%20you%20can%20add%20your%20W%2D2%20to%20your%20tax%20return%20in%20TurboTax%3A

Re: Error importing W-2

Silentspeech — Thu, 03 Apr 2025 21:34:19 GMT

When I click on "Add W2" the screen goes blank. I do not have option to import or manually enter the data. This did not happen when I did my Son's taxes. The recent update to TurboTax causes this. Can this be fixed?

Re: Error importing W-2

KrisD15 — Thu, 03 Apr 2025 21:36:29 GMT

What TurboTax program are you using and is it Online or Desktop?

Are you sure you are not still in your son's return?