topic Purchased 2 licenses for Fed/State but only one State will download for free in Get your taxes done using TurboTax

Purchased 2 licenses for Fed/State but only one State will download for free

phillipboggs — Wed, 12 Feb 2025 15:38:51 GMT

I purchased two licenses for TurboTax Federal plus State and I installed each on a separate laptop. I have tax returns to prepare for family in Kentucky and in Missouri. I downloaded the Kentucky program on one laptop successfully at no cost. When I tried to download the Missouri program on the second laptop under the second license, the program prompted me for payment. I should be able to have each state program free as those are the products I purchased. Does anyone know how to fix this? I called customer support, but they seemed stumped and then I was placed on hold and cut off. Hoping I don't need to call them back.

Re: Purchased 2 licenses for Fed/State but only one State will download for free

nanaof8 — Wed, 12 Feb 2025 17:22:57 GMT

Great question. I am having the same issue as I moved from on state to another state and need to file in both. I hope someone can help us with this issue.

Re: Purchased 2 licenses for Fed/State but only one State will download for free

phillipboggs — Fri, 14 Feb 2025 14:52:23 GMT

Update:

So I got it to work. Here are the specifics: originally, I had started a new return by importing a prior year file, which had a Missouri return. When I went the the State section it prompted me to download the state file and wanted me to pay for it. I exited the program, then opened it again and this time selected to start with a completely blank return. Under the State section it showed Missouri, and I clicked Start my Missouri return. It activated without prompting for a state download of any kind. I then opened the original file I had imported and now it let me work on the state return.