topic Import error - Error For site owner: invalid key type in Get your taxes done using TurboTax

Import error - Error For site owner: invalid key type

wkurland1 — Mon, 10 Feb 2025 21:24:00 GMT

Is there a fix for Win 11 desktop version import of information? - Merrill Lynch in my case. Getting “Error For site owner: invalid key type” message when attempting import. Have used Turbo Tax for years and never had problem. Appears many other are experiencing same with no obvious solution to date.

Help please.

Re: Import error - Error For site owner: invalid key type

CatinaT1 — Wed, 12 Feb 2025 18:50:14 GMT

Make sure your computer is up to date. This has worked for many users.

If you still have issues, see this article where you can sign up for updates: Why am I getting an invalid site key reCAPTCHA error in TurboTax Desktop when trying to import brokerage information?

If you are using TurboTax Online, try importing using a different browser.

See the following TurboTax Help articles for potential fixes:

Re: Import error - Error For site owner: invalid key type

wkurland1 — Thu, 13 Feb 2025 10:36:55 GMT

Issue appears to have been rectified. Best guess how - the files, while appearing on the investment firm site when I logged in, were not ready for download.

Premier Desktop version.