topic Re: Cannot launch 2024 Premier on pc running Windows. in Get your taxes done using TurboTax

Cannot launch 2024 Premier on pc running Windows.

chungyang88 — Mon, 10 Feb 2025 16:47:56 GMT

I purchased 2024 premier for my PC running Windows. I could download Windows_PC_Turbox_Download.exe. When I double-click to launch TurboxTax, I got error message "Failed to ensure dir exists: C:\Temp\ckz_1AP3". Each time I launch TurboxTax, I got same error message but with different dir name (such as C:\Temp\ckz_XNKA).

Anyone has ideal how to fix it?

Chung

Re: Cannot launch 2024 Premier on pc running Windows.

MarilynG1 — Mon, 10 Feb 2025 16:55:46 GMT

Try running in 'Administrator' mode.

To do this, right-click on the .exe file which you downloaded and in the dialogue box that appears, left-click on "Run as Administrator".

Here's more info on Troubleshooting TurboTax Desktop Issues.

Re: Cannot launch 2024 Premier on pc running Windows.

chungyang88 — Mon, 10 Feb 2025 18:18:16 GMT

It works. Thanks a lot.

Chung

Re: Cannot launch 2024 Premier on pc running Windows.

chungyang88 — Fri, 14 Feb 2025 02:20:16 GMT

It works. Thanks.