topic I am trying to complete my return and file but when I press file the screen goes blank white. I have refreshed numerous times and cleared cookies and cache. in Get your taxes done using TurboTax

I am trying to complete my return and file but when I press file the screen goes blank white. I have refreshed numerous times and cleared cookies and cache.

janeajanelarmstrong — Tue, 03 Feb 2026 12:27:52 GMT

Re: I am trying to complete my return and file but when I press file the screen goes blank white. I have refreshed numerous times and cleared cookies and cache.

mesquitebean — Sat, 08 Feb 2025 07:52:56 GMT

What version are you using--Online TurboTax or desktop software?

If desktop, Windows or Mac?

Does the whole screen go white, or is it a popup that is blank?

Re: I am trying to complete my return and file but when I press file the screen goes blank white. I have refreshed numerous times and cleared cookies and cache.

janeajanelarmstrong — Tue, 11 Feb 2025 19:07:25 GMT

Hi @mesquitebean

I am using the desktop version - deluxe to be exact.

i tried to file again but I still have the blank screen when I got to complete and finish payment.

I called into customer service and the agent suggested all of the following, clearing cache and cookies, update browser, use different browser, as well as give it a day and try again.

Re: I am trying to complete my return and file but when I press file the screen goes blank white. I have refreshed numerous times and cleared cookies and cache.

SteamTrain — Tue, 11 Feb 2025 19:12:38 GMT

@janeajanelarmstrong

Your screenshot is the "Online" software

....not the "Desktop" that is installed directly onto a computer.

The clear cache/cookies, might well work for "Online" software...probably wouldn't do anything for Desktop.

Re: I am trying to complete my return and file but when I press file the screen goes blank white. I have refreshed numerous times and cleared cookies and cache.

mesquitebean — Tue, 11 Feb 2025 19:18:09 GMT

If you're using Online TurboTax, did you happen to buy the desktop version but used the Online version by mistake, or did you just make a mistake when you called it "desktop?"

Anyway, does anything change if you let it sit for 2-3 minutes while you take a break? Or does it continue blank for several minutes?

Re: I am trying to complete my return and file but when I press file the screen goes blank white. I have refreshed numerous times and cleared cookies and cache.

mesquitebean — Tue, 11 Feb 2025 19:20:31 GMT

Also, do you use any ad blockers or script blockers? If so, you might try disabling them. I know you've tried different browsers, but have you tried using your browser in a "Private browsing" window (aka, incognito mode)?

Re: I am trying to complete my return and file but when I press file the screen goes blank white. I have refreshed numerous times and cleared cookies and cache.

mesquitebean — Tue, 11 Feb 2025 19:23:04 GMT

Also, if you are using a VPN, you might try without the VPN.