topic I forgot to add my service code in Get your taxes done using TurboTax

I forgot to add my service code

tparker290 — Mon, 03 Jun 2019 18:24:13 GMT

A service code is a special code that applies a discount...

KatrinaLO — Mon, 03 Jun 2019 18:24:16 GMT

A service code is a special code that applies a discount to the TurboTax Online fee provided by our support specialists for specific, pre-determined reasons. They aren't considered online coupons or "groupons".

We don't issue service codes for third-party discounts from affiliates like USAA because our affiliates have their own TurboTax-branded websites that automatically apply the discount. Learn how to get your discount.

Please see the TurboTax FAQ below for more information on where to add the service code:

https://ttlc.intuit.com/replies/4201231

Re: I forgot to add my service code

dmerthe — Sat, 11 Apr 2020 23:00:53 GMT

I received a credit for TurboTax from my employer, but was unaware that it was supposed to be entered as a "service code" during the payment phase (this needs to be made clearer; how was I even supposed to know what a "service code" is?). I have already paid. How can I apply the service code and get the difference refunded?

Re: I forgot to add my service code

mesquitebean — Sat, 11 Apr 2020 23:02:46 GMT

@dmerthe wrote:
I received a credit for TurboTax from my employer, but was unaware that it was supposed to be entered as a "service code" during the payment phase (this needs to be made clearer; how was I even supposed to know what a "service code" is?). I have already paid. How can I apply the service code and get the difference refunded?

You'll need to talk to Customer Support. I don't know what they will do/say, but nothing account-specific can be handled in this user community forum.

Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Or use this contact form:
https://support.turbotax.intuit.com/contact

Re: I forgot to add my service code

omar2950 — Mon, 27 Apr 2020 13:21:14 GMT

I need my service code number

Re: I forgot to add my service code

mesquitebean — Mon, 27 Apr 2020 21:49:37 GMT

@omar2950 wrote:
I need my service code number

Had Customer Support provided you a service code for some problem you are having? Service codes are provided for certain specific reasons when an issue cannot be resolved by any other method. They are not provided on request as a discount.

FAQ: What is a service code?

https://ttlc.intuit.com/community/charges-and-fees/help/what-is-a-service-code/01/25646

If you need to talk to Customer Support about a service code, here's how:

Support hours are 5AM-5PM Pacific (8AM-8PM Eastern), Mon-Fri

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632