topic Re: Browser update in Get your taxes done using TurboTax

Browser update

Jayla 20 — Mon, 27 Jan 2020 16:40:45 GMT

I have tried to complete a filing for the last 4 days and every computer or device in my home turbo Tax states a browser update. I’m spending hours a day trying to update with my devices stating the browser is already updated. I even tried my sister computer and the same thing happens can not access Turbo Tax and have over 8 years of returns from prior years.

What can be done about this or it’s just a problem getting access to Turbo Tax?

Re: Browser update

waguespack405 — Mon, 27 Jan 2020 21:17:36 GMT

after updating my browser, chrome, the program keeps going back to the update page.

Re: Browser update

KatrinaLO — Tue, 28 Jan 2020 00:07:51 GMT

Please see this TurboTax FAQ below for standard requirements.

https://ttlc.intuit.com/community/system-requirements/help/turbotax-online-system-requirements/00/25787

This issue may also be resolved by clearing your cache and cookies on your browser. Please see the following instructions on how to clear your cache.

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

See here for instructions on clearing your cookies.

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

If none of these troubleshooting tips resolve the issue, and you require additional assistance, you can contact us at (800) 446-8848.

Re: Browser update

Stacy23tax — Tue, 28 Jan 2020 19:17:38 GMT

I'm having the exact same problem! I cant get past the browser update page....my browser IS updated!

Re: Browser update

ptsmith1024 — Tue, 28 Jan 2020 22:57:12 GMT

Apparently the only way you can use TurboTax is if you clean out all your information for an "update". This is crazy.

Re: Browser update

ptsmith1024 — Tue, 28 Jan 2020 22:58:34 GMT

I am not going to clear out all my cookie just to use TurboTax. You guys need to fix this.

Re: Browser update

randyrandy67 — Fri, 31 Jan 2020 02:18:45 GMT

I am having the exact same problem, been filing with turbo tax for around 7 years ,not ever a problem till now . Updated and cleared my browsing, cache, and cookies and still same browser update message. Im gonna try Taxact .com. This is bull

Re: Browser update

ptsmith1024 — Fri, 31 Jan 2020 08:45:01 GMT

This does not work. I tried clearing my cache and cookies and still go back to the "You Need An Update!" page. Apparently no one at turbotax is working to resolve this problem.

Re: Browser update

DonnaLO — Fri, 31 Jan 2020 16:28:54 GMT

Please use this link to reach out to technical support concerning the issue you are having:

https://support.turbotax.intuit.com/contact/

Re: Browser update

bullshirt — Wed, 05 Feb 2020 19:25:00 GMT

I've used turbotax for years and now suddenly the browser crap. Finally went to hrblock and had absolutely no problem. Bye bye turbotax

Re: Browser update

ptsmith1024 — Thu, 06 Feb 2020 08:54:21 GMT

I filed online with an IRS-recommended site. The browser works and no hidden charges. Au revoir, turbotax!

Re: Browser update

roadking1961 — Fri, 07 Feb 2020 17:19:17 GMT

Here is what I did, I'm not a computer whiz, if I can YOU can!

Updating Chrome did not work no matter what I tried! I have an old Mac, version OSX 10.9.5. I went to the Mozilla Firefox webpage while in my current Chrome browser and completed the browser download. I have never used Firefox before.

Here is the key for you non-tech folks like me.. once you complete downloading it, you need to go to the Mozilla Browser Home Page and register. It's not automatically using Firefox after you download, you're probably still in Chrome. It's simple to register, email, age for some reason?, Verify code, etc. It takes a few minutes, and color me skeptical, but when I finally went back to Intuit, using Firefox as my browser, Viola!

But if this isn't worth your time, (after 9 years with TT for me it was), then I'd suggest going elsewhere.

Cheers,

Re: Browser update

oldcatman — Thu, 13 Feb 2020 23:24:35 GMT

HOW CAN I GET TO MY RETURN AS I HAVE THE UPGRADES

Re: Browser update

SForrestLO — Fri, 14 Feb 2020 00:13:05 GMT

Please see these Turbo Tax FAQs for more information.

TurboTax Online system requirements

https://ttlc.intuit.com/community/system-requirements/help/turbotax-online-system-requirements/00/25787

How to clear your cache

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

Re: Browser update

rdbellino — Mon, 17 Feb 2020 17:07:45 GMT

Same problem: can't get past the "You need to Update your Browser" page. Followed all of the directions I could find (including calling the 800 number - which just sends you back to signing in and the update your browser message that's the problem you want help with). Been using this same computer for TurboTax for 6 years - with no problems. My Chrome 49 on Windows Vista is apparently outdated and can't be updated - but this is the same computer and Chrome version that has been working up to and including last year. Can anyone help me?

Re: Browser update

BrandiLO — Tue, 18 Feb 2020 00:46:23 GMT

Please click here for TurboTax Online system requirement and click here for TurboTax CD/Download system requirements. If you prefer to speak with an agent concerning this, please click click here to get in contact with customer care.

Re: Browser update

sbcole4 — Wed, 26 Feb 2020 13:23:45 GMT

Having the same issue. All my browsers are up to date and so I am not about to download an update un needed. I just need the download. Is this really the way they are doing things?

Re: Browser update

AkinaLO — Wed, 26 Feb 2020 16:51:25 GMT

@sbcole4 What browser are you using?

Try to delete your cookies. If that doesn't work, try clearing your browser's cache. Then try logging out and logging back into TurboTax. You can also try using a different browser. The following articles will show you how to do it.

This one shows how to delete your cookies.

https://ttlc.intuit.com/replies/3301745

This one will help you clear your cache.

https://ttlc.intuit.com/replies/3302272

Re: Browser update

Joenn — Sat, 07 Mar 2020 19:27:53 GMT

I have the same problem. Cleared history and cookies. Still have same problem.

Re: Browser update

Joenn — Sat, 07 Mar 2020 19:29:46 GMT

Did this. still doesn't work. You people are going to lose a lot of longterm customers.