topic Turbo Tax credit card window freezes when trying to pay for state tax return efile? in Get your taxes done using TurboTax

Turbo Tax credit card window freezes when trying to pay for state tax return efile?

TomfromNH — Fri, 07 Feb 2025 17:11:09 GMT

Get down to the last step to enter credit card billing info and the turbo tax window freezes when trying to set up state tax erfile?????

Re: Turbo Tax credit card window freezes when trying to pay for state tax return efile?

CatinaT1 — Tue, 11 Feb 2025 14:18:46 GMT

You can try these steps to resolve if you are using the online version:

Clearing your Cache and Cookies
Using a different browser
Opening an Incognito Window

Re: Turbo Tax credit card window freezes when trying to pay for state tax return efile?

MississippiMule44 — Sun, 23 Feb 2025 03:35:37 GMT

The page doesn't freeze up I suspect that it was designed not to display the acceptance button so that you would give up and pay the outrageous processing fee out of your Federal Refund! I would like to hear from anybody that has been successful paying with a credit card for their state efile fee this tax year! I have been using several TurboTax products for over 20 years with no problem like this one. It almost appears to be by design! Class Action Suit might help! I will be the first to apologize if I am wrong and there is a solution!

Re: Turbo Tax credit card window freezes when trying to pay for state tax return efile?

mesquitebean — Sun, 23 Feb 2025 03:56:11 GMT

@ MississippiMule44 wrote:
The page doesn't freeze up I suspect that it was designed not to display the acceptance button so that you would give up and pay the outrageous processing fee out of your Federal Refund!

I'll assume you are using desktop software. In general, if a button is not displaying (after first scrolling way down to be sure it's not just off screen), here's something else to try, at least in the Windows version:

Change the scaling setting or the screen resolution--in this order:

In Windows 10 to get to the scaling or resolution settings click the Windows start button in lower left corner, then choose Settings (gear icon), then System, then Display.

First try the scaling setting. In your Windows Settings do you have scaling set to a higher value than the normal 100%? If so, change it back to 100%. You can later put it back like it was.

If lowering the scaling to 100% didn't help, then it may be screen resolution. While leaving the scaling at 100%, try a lower screen resolution such as 800x600. Later, you can revert your resolution setting back like it was.

Re: Turbo Tax credit card window freezes when trying to pay for state tax return efile?

annaefox — Sat, 04 Apr 2026 15:47:00 GMT

Did this get resolved? I am having the same issue