topic Re: Endless loop while trying to e-file federal return in Get your taxes done using TurboTax

Endless loop while trying to e-file federal return

Lrego24 — Thu, 30 Jan 2025 01:57:02 GMT

Hi! I’m going through all the way to file the federal return, asks me to sign up for credit karma and I have done both options (return to tax home or sign up with credit karma to track refund) and my return is stuck in limbo. It’s not actually submitting my return. No confirmation email or anything. I’ve cleared cookies and cache. I’ve restarted and changed devices. SOS.

Re: Endless loop while trying to e-file federal return

CatinaT1 — Thu, 30 Jan 2025 19:37:36 GMT

You can try these steps to resolve if you are using the online version:

Clearing your Cache and Cookies
Using a different browser
Opening an Incognito Window

Re: Endless loop while trying to e-file federal return

Lrego24 — Fri, 31 Jan 2025 18:41:47 GMT

Hi, I have tried these options and even tried to clear and start over but says I cannot clear and restart because they’ve been filed but the irs doesn’t have my return.

Re: Endless loop while trying to e-file federal return

CatinaT1 — Thu, 06 Feb 2025 03:14:56 GMT

If you are still having issues, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service