topic Why can’t I finish my return……. Is Taxbo having a problem????? in Get your taxes done using TurboTax

Why can’t I finish my return……. Is Taxbo having a problem?????

Cdgattenby — Tue, 03 Feb 2026 13:24:13 GMT

Re: Why can’t I finish my return……. Is Taxbo having a problem?????

CatinaT1 — Tue, 04 Feb 2025 14:47:16 GMT

We'd love to help you complete your tax return, but need more information. What sort of problem are you having?

Re: Why can’t I finish my return……. Is Taxbo having a problem?????

Cdgattenby — Tue, 04 Feb 2025 19:13:25 GMT

The massage send says ..oops we have a problem and it will take a bit to fix and to try later after you the fix y’all’s problem that is causing you to now finish my taxes……. It dones not let me file it electronically to the IRS

Re: Why can’t I finish my return……. Is Taxbo having a problem?????

MonikaK1 — Tue, 04 Feb 2025 23:47:13 GMT

There could be a number of reasons why the "oops" message appears.

If you are using TurboTax Online, check your Internet connection. Logging out of TurboTax and back in, changing browsers (Chrome generally works well), or clearing your cache and cookies often helps.

If those steps don't resolve the problem, you could try the additional troubleshooting steps in this TurboTax help article.

If after taking these steps you are still not able to finish and file your return, see this help article and this one for instructions on how to contact TurboTax customer support depending on which product you are using.

@Cdgattenby