topic TurboTax won't allow account verification in Get your taxes done using TurboTax

TurboTax won't allow account verification

Mmoore2025 — Tue, 04 Feb 2025 02:25:58 GMT

Hello,

I am desperately trying to verify my previous account so that I can access my 2023 tax return. Every time I try, it will allow sign in, but gives an error when I put in the authentication code from my new number. My return is in limbo until I can add in my AGI from 2023. Please help! Thank you.

Re: TurboTax won't allow account verification

CatinaT1 — Tue, 04 Feb 2025 17:25:35 GMT

If you need help accessing your account, see this FAQ: Access your TurboTax Account

Here are two FAQs to help with the verification code: What if I'm having trouble with my filing verification code? and How do I get a verification code if the email address is wrong?

Re: TurboTax won't allow account verification

Mmoore2025 — Tue, 04 Feb 2025 18:04:58 GMT

Thank you very much for the information, but the link does not work. Is there a number to call specifically for account verification that's not through customer service?

Re: TurboTax won't allow account verification

CatinaT1 — Tue, 04 Feb 2025 18:08:06 GMT

Not sure why you are not able to open the link. See below.

You should receive a verification code in 5 minutes or less. You’ll need to verify your email address before you can file your taxes.

I didn’t get my verification code

Check the email address on the Next, let's verify your email screen. If your email address is correct, check your spam or junk folders.

I want to get the verification code email at a different address

You can update your email address.

Select Not your current email address?.
Select Account settings.
On the Intuit Account screen, update your email address under Sign in & security.
Return to the File section and select Start next to Step 3.

Your new email address will be listed on the verification code page, and you’ll receive another verification code at that address.

My verification code isn't working

Select Resend verification code to request another code.
Leave the TurboTax window open, as closing it will invalidate the code.
- Open another tab or window or use a different browser to check your email for the code.
- If you're using a mobile device, it's okay to open your email app or another tab in your browser. Just keep TurboTax open in the background and return when you've got your code.

Why can't I get the verification code on my phone?

We're required by the IRS to verify your email before you e-file.

I still need help with my verification code

Contact us to get additional assistance.

Re: TurboTax won't allow account verification

Mmoore2025 — Tue, 04 Feb 2025 18:28:25 GMT

Thank you so much! I have recovered my account. You have definitely made may day a good one. Same to you!