topic Re: Activation Problem for 2024 in Get your taxes done using TurboTax

Activation Problem for 2024

dewmantom — Fri, 10 Jan 2025 21:56:54 GMT

TT 2024 Home & Business keeps saying I don't have internet access so I can't activate. I've allowed TT as a trusted site. I've deactivated virus protection. TT 2023 opens with no problem. I've followed all troubleshooting steps. Anyone else having a problem?

Re: Activation Problem for 2024

RM999 — Fri, 10 Jan 2025 22:17:38 GMT

Same issue here. Purchases the license from Amazon for Business and also premier. Get stuck on activation screen with blank screen and then comes back saying "You're not connected to the internet".

First time it asked me to login to my intuit account, but subsequently it started the issue. Cleared cache and rebooted, but no luck.

Looks like issue with intuit

Re: Activation Problem for 2024

bgwhitaker — Fri, 10 Jan 2025 22:38:21 GMT

I am having the same problem. Just purchased Premier 2024 from Amazon and it downloaded fine and started fine. I logged on to TurboTax fine. I cannot get to the screen to enter the Redemption Product Key. Turbo Tax app states I'm not connected to the internet but I am.

Frustrated!

Re: Activation Problem for 2024

sullisha — Fri, 10 Jan 2025 23:09:55 GMT

I am having the same issue!!!

Re: Activation Problem for 2024

RWGtax — Fri, 10 Jan 2025 23:20:04 GMT

Same problem, get to activation screen, remains blank for a while then popup says I have no internet connection. Have rebooted, reinstalled, turned off firewall, run as administrator, all fails and won't let me get past the activation screen, have used turbotax for 15 years, never a problem with CDs, even on this current 4 year old Windows 10 PC, only this years, first time forced to download and register. ANY Help appreciated???

Re: Activation Problem for 2024

RM999 — Fri, 10 Jan 2025 23:24:02 GMT

Looks like it is working now. I am not sure if the service is backup. But I also did the following:

Went to: https://shopping.turbotax.intuit.com/unified/downloads?cgcview=downloads

Logged in to my account

Added, my product key here by clicking "Enter your license code here". It gave me a popup to add product code. I entered the product code from my Amazon order

After that I launched the Turbox and it fetched the license from my account.

May be it is looking for product code to exist on your account

Re: Activation Problem for 2024

dewmantom — Fri, 10 Jan 2025 23:36:39 GMT

I went to your link. It wouldn't take my code. However, I restarted TT and it asked for my code. Maybe Intuit was just having a glitch. Hope everyone else's is working.

Re: Activation Problem for 2024

bgwhitaker — Sat, 11 Jan 2025 00:29:49 GMT

I just tried it again and it worked fine. Seems to be fixed. I opened TT 2024, and it asked for the Product Key. I keyed it in, and TT 2024 seems to be working fine. Was able to import my data from last year. Good luck!

Re: Activation Problem for 2024

bgwhitaker — Sat, 11 Jan 2025 00:36:12 GMT

Re: Activation Problem for 2024

RWGtax — Sat, 11 Jan 2025 01:26:56 GMT

Thanks RM999, did what you suggested. Clicked on link, entered Product Key received from Amazon, I just stayed logged on to TT, don't think that may have been necessary, but downloaded code and installed and started TT OK. Found last years return, everything seems normal.

Re: Activation Problem for 2024

ghost rider — Sat, 11 Jan 2025 02:45:52 GMT

You can actually order a 2024 TT CD for $10. Once installed you will need to enter the license code from the downloadable version you purchased.

Re: Activation Problem for 2024

jlavs — Sat, 11 Jan 2025 02:49:26 GMT

I have the same situation as well. I have read on other sites that it is because it is not compatible with Windows 11 Pro. I cannot find a workaround for it. Has anyone else been successful?

Re: Activation Problem for 2024

rk34 — Sat, 11 Jan 2025 16:05:41 GMT

I have been working on this now for 2 days and seriously thinking about cancelling my Turbo Tax subscription. I uninstalled and re-installed and the updater worked ONCE. Then on subsequent entries it fails. I have tried running it as administrator, opening my firewall, rebooting my router and there seems to be no solution available. On top of that, I cannot find anyway to actually speak to a person at intuit.

Re: Activation Problem for 2024

dewmantom — Sat, 11 Jan 2025 17:21:34 GMT

Check out RM999 post. This seemed to work for me.

Re: Activation Problem for 2024

bgwhitaker — Sun, 12 Jan 2025 18:32:33 GMT

I got it to work yesterday. I logged in to TT online and then opened TT 2024 and as able to do the activation and import last year’s data. I talked with tech support at 1-800-624-9066 or 1-800-446-8848.

Re: Activation Problem for 2024

jvpdx — Sat, 11 Jan 2025 18:21:07 GMT

I had the exact same problem. Then, this morning I switched browsers from Chrome to Firefox. Unstalled and reinstalled Turbo Tax 2024. The activation screen showed up with spaces for the activation code. Everything worked.

Re: Activation Problem for 2024

Bob in VA — Sat, 11 Jan 2025 23:15:10 GMT

I had the same issue using the Firefox browser. Switched to Chrome and I had to keep hitting RESUME, but it downloaded and worked.

Re: Activation Problem for 2024

Bob in VA — Sat, 11 Jan 2025 23:25:07 GMT

I had the same issue using the Firefox browser. Switched to Chrome and I had to keep hitting RESUME, but it downloaded and worked.

Re: Activation Problem for 2024

albert24 — Sun, 12 Jan 2025 17:18:38 GMT

I too had this problem, and the next day I was able to activate using the icon installed on my computer. I can only guess as to why - there was a statement when I initially activated about an up to a four hour wait, so it may be an internal hold period at Intuit, but no statement on the activation failure screen - only that I was not connected to the internet, or there was a problem with a firewall. I worked with my virus protection group, and they determined that it wasn't them (this was quite the headache, by the way, it gives me pause to use turbotax again to be honest). Thus, a delay at Intuit, I am guessing. Anyway, try again the next day is my advice.

Re: Activation Problem for 2024

VolvoGirl — Sun, 12 Jan 2025 17:35:39 GMT

There was a glitch at Turbo Tax that no one could activate for a couple days but they fixed it. There was nothing the user had to do.