topic Last year i was able to import my tax forms from Schwab. This year it says something unexpected happened and we cant connect to Charles Schwab & Co., Inc. Why? in Get your taxes done using TurboTax

Last year i was able to import my tax forms from Schwab. This year it says something unexpected happened and we cant connect to Charles Schwab & Co., Inc. Why?

mahale1 — Wed, 28 Jan 2026 05:58:35 GMT

It made me link my account and all and Schwab shows that it is linked.

Re: Last year i was able to import my tax forms from Schwab. This year it says something unexpected happened and we cant connect to Charles Schwab & Co., Inc. Why?

xmasbaby0 — Fri, 31 Jan 2025 21:55:25 GMT

Although you might be able to view or print your information from the website, most banks, brokerages and other financial institutions do not have the data formatted for import into tax software before sometime in February. So if you are wanting to enter it sooner, you have to key it in by hand. Or….wait until it is available for import.

If you want to enter it manually, click the option that says “I’ll type it in myself”

Re: Last year i was able to import my tax forms from Schwab. This year it says something unexpected happened and we cant connect to Charles Schwab & Co., Inc. Why?

mahale1 — Fri, 31 Jan 2025 22:02:25 GMT

It shows that i have a consolidated document and i have opened it to look at.

It looks like this: TAX YEAR 2024
FORM 1099 COMPOSITE
& YEAR-END SUMMARY

Re: Last year i was able to import my tax forms from Schwab. This year it says something unexpected happened and we cant connect to Charles Schwab & Co., Inc. Why?

mahale1 — Fri, 31 Jan 2025 22:03:09 GMT

I will wait till later in February and try again

Re: Last year i was able to import my tax forms from Schwab. This year it says something unexpected happened and we cant connect to Charles Schwab & Co., Inc. Why?

Mike9241 — Sat, 01 Feb 2025 02:21:05 GMT

if you can open it and read it it's a PDF not the special file needed for import which is unreadable. PDFs are usually available much sooner like a 1/2 to a full month before the import file is ready. you can not import from the PDFs.

Re: Last year i was able to import my tax forms from Schwab. This year it says something unexpected happened and we cant connect to Charles Schwab & Co., Inc. Why?

VolvoGirl — Sat, 01 Feb 2025 02:41:17 GMT

When I try to import from Charles Swab it says the documents won't be ready to import until Feb 14 for all 1099 forms.

Re: Last year i was able to import my tax forms from Schwab. This year it says something unexpected happened and we cant connect to Charles Schwab & Co., Inc. Why?

mahale1 — Sat, 01 Feb 2025 12:45:33 GMT

Thanks for your reply. My assumption was that if the PDF was available, the file that turbotax was using is also available. It was not obvious on Schwab if this data was ready. I am sure what you are saying is true and it is not ready yet.

Re: Last year i was able to import my tax forms from Schwab. This year it says something unexpected happened and we cant connect to Charles Schwab & Co., Inc. Why?

mahale1 — Sat, 01 Feb 2025 12:48:08 GMT

I did not see this from my vantage point. I am sure this is my issue. I just get some odd message at turbotax.

Thanks for sharing

Re: Last year i was able to import my tax forms from Schwab. This year it says something unexpected happened and we cant connect to Charles Schwab & Co., Inc. Why?

mahale1 — Sat, 01 Feb 2025 13:17:54 GMT

FYI, When i tried to import today, instead of some innocuous error message, I got something more informative about they will be available on Feb14. Your reply nailed my issue. I wasted a lot of time on Schwab's and Turbotax's websites trying to figure out what was wrong. Thanks!!!

Re: Last year i was able to import my tax forms from Schwab. This year it says something unexpected happened and we cant connect to Charles Schwab & Co., Inc. Why?

vinceneedshelp — Fri, 21 Feb 2025 19:06:56 GMT

Charles Schwab is the only financial instituion where I'm having trouble importing. I get an error window that says:

We found duplicate installations of TurboTax 2024

I only have one copy installed with all updates. Called Intuit twice and they could not help me.

Re: Last year i was able to import my tax forms from Schwab. This year it says something unexpect...

MarilynG1 — Sun, 23 Feb 2025 01:46:50 GMT

Check your Task Manager to see if you have two instances of TurboTax running. If so, close both and re-open TurboTax.

@vinceneedshelp

Re: Last year i was able to import my tax forms from Schwab. This year it says something unexpected happened and we cant connect to Charles Schwab & Co., Inc. Why?

sky fly — Wed, 26 Feb 2025 20:13:59 GMT

I got the following and it didn't do anything or go anywhere after I had complete Charles Schwab sign-in and linked the account today. I tried multiple times with different browsers still not working.

Let's get your forms

Charles Schwab & Co., Inc.

https://www.schwab.com/

You can ask the financial institution if you'll get this form, and return to import it when it's available.

If you already have the info, you can enter it by hand. (902)

Re: Last year i was able to import my tax forms from Schwab. This year it says something unexpected happened and we cant connect to Charles Schwab & Co., Inc. Why?

Scott_99 — Wed, 26 Feb 2025 20:47:00 GMT

Exactly the same result for me as @sky fly has reported above.

Schwab notified me 1099 download was available about 2 weeks ago. They posted the PDF version today. So, the forms are "ready" for download at Schwab.

Have tried multiple browsers with same result: Browser opens, sign-in to Schwab succeeds, I fill out authorizations and submit. Get an immediate email confirmation from Schwab that authorized access succeeded for Intuit. Then it briefly displays a window saying it is connecting, then it quits and displays this.

Let's get your forms

Charles Schwab & Co., Inc.

https://www.schwab.com/

You can ask the financial institution if you'll get this form, and return to import it when it's available.

If you already have the info, you can enter it by hand. (902)

Re: Last year i was able to import my tax forms from Schwab. This year it says something unexpected happened and we cant connect to Charles Schwab & Co., Inc. Why?

sky fly — Wed, 26 Feb 2025 21:42:13 GMT

I just received a new message in Charles Schwab now (dated 2/26/2025) :

"Your original tax forms for 2024 will be available online by February 28, 2025. You’ll also be able to import your data into tax software at that time. Questions? Visit our Tax Center."

I guess maybe that's the reason why we're not able to import the data now even though we saw the file was already there.

Re: Last year i was able to import my tax forms from Schwab. This year it says something unexpected happened and we cant connect to Charles Schwab & Co., Inc. Why?

Mike9241 — Wed, 26 Feb 2025 23:55:08 GMT

if you can open it its the PDF version, not the version needed for import.

Re: Last year i was able to import my tax forms from Schwab. This year it says something unexpected happened and we cant connect to Charles Schwab & Co., Inc. Why?

sky fly — Thu, 27 Feb 2025 00:31:09 GMT

how about XML and CSV versions?

Re: Last year i was able to import my tax forms from Schwab. This year it says something unexpected happened and we cant connect to Charles Schwab & Co., Inc. Why?

sky fly — Thu, 27 Feb 2025 00:31:58 GMT

even XML and CSV versions are not for import ?

Re: Last year i was able to import my tax forms from Schwab. This year it says something unexpected happened and we cant connect to Charles Schwab & Co., Inc. Why?

mahale1 — Mon, 03 Mar 2025 17:42:28 GMT

Thx. I realized this a few weeks ago and already selected the best answer.