topic I received an email notification from turbotax stating that W-2’s are being sent out for a company I have never worked for. How can this be? in Get your taxes done using TurboTax

I received an email notification from turbotax stating that W-2’s are being sent out for a company I have never worked for. How can this be?

jonmc2297 — Wed, 28 Jan 2026 06:01:44 GMT

Re: I received an email notification from turbotax stating that W-2’s are being sent out for a company I have never worked for. How can this be?

xmasbaby0 — Fri, 31 Jan 2025 17:15:33 GMT

That was a marketing message that you can ignore. TurboTax does not have your W-2's.

You received a message from Marketing. Marketing does not really know if your W-2 is available now. They just want your business.

TurboTax does not have your W-2. W-2’s come from employers. There is not a federal or national website that provides W-2’s. If your employer is partnered with TurboTax to allow the W-2 data to be imported into the software you can do that---but you need the actual W-2 so that you can enter the EIN and the amount from box 1 to import the other data from the W-2---which just saves you the little bit of keying in of the other information.

Every 2024 W-2 that you received must be reported on your 2024 tax return, even if they are for small amounts. Remember that each one of those W-2’s has your Social Security number on it, and that income was reported to the IRS by the employer. You do not want trouble with the IRS for under-reporting your income or have your refund delayed by having missing income.

ALL of your W-2’s must be entered on the SAME tax return.

Go to Federal>Wages & Income to enter a W-2.

After you enter the first one, you click Add Another W-2.

W-2's come from your employer, and they have until January 31 to issue it. Some employers allow you to import the W-2 through the software, but for security reasons you still need information from the actual W-2 to import it. Some employers have payroll sites that will have your W-2. You might need to phone, drop in, email and/or snail mail an old employer to make sure they know where to send your W-2.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-forms/get-copy-w-2/L8FTim9MO_US_en_US?uid=m68ee4os

https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/import-enter-w-2/L55HzdeDr_US_en_US?uid=m68efe36

And….SAVE YOUR OWN W-2! TURBOTAX DOES NOT SAVE IT FOR YOU. TurboTax will not have a copy of it in your account and will not have an image even if you snapped a photo or imported it. It is up to you to save it for your own records as stated on the back of the W-2.

Re: I received an email notification from turbotax stating that W-2’s are being sent out for a company I have never worked for. How can this be?

helpcommid — Fri, 31 Jan 2025 18:26:05 GMT

Thanks so much! I also received this email and the company it said the W-2 was coming from is one that's in the city where I live AND for a service I use.

BTW, I did try calling customer support to talk to somebody about the email and gave up after 3 tries. I'll come to this site first next time I need help.

Re: I received an email notification from turbotax stating that W-2’s are being sent out for a company I have never worked for. How can this be?

hb104 — Sat, 01 Feb 2025 02:11:46 GMT

Hey, sure it's "marketing", but it's also predatory to get people to click on stuff by scaring them about identity theft to do so, if that's your argument. This is NOT OK and Intuit NEEDS to issue an apology. Many, many people have freaked out and frozen their credit over this.

Re: I received an email notification from turbotax stating that W-2’s are being sent out for a company I have never worked for. How can this be?

hb104 — Sat, 01 Feb 2025 02:13:09 GMT

Do you happened to be located in WA state by any chance? It looks like people from North Carolina and Arizona were affected in the beginning of the month, and Kansas in the middle of the month. Since TurboTax wants to pretend like they are unaware of this "glitch", I am gathering information to report this.

Re: I received an email notification from turbotax stating that W-2’s are being sent out for a company I have never worked for. How can this be?

bigskygreene — Tue, 04 Feb 2025 16:12:34 GMT

I live in Montana and it happened to me last week.

Re: I received an email notification from turbotax stating that W-2’s are being sent out for a company I have never worked for. How can this be?

tatijana99 — Sun, 01 Feb 2026 23:46:04 GMT

I received one of those emails, too - saying that I should be receiving a w2 from some bogus entity. Now it is showing up in Turbotax as a pending W2. insanity.

Re: I received an email notification from turbotax stating that W-2’s are being sent out for a co...

DaveF1006 — Mon, 02 Feb 2026 16:52:18 GMT

It depends. Your employer may have outsourced their payroll and other HR duties to an outsourced firm. If this is the case, then the outsourced firm issues W2's in their own name and EIN.

Key HR, LLC is an outsourced firm I have seen on this channel. It is a global outsourced firm that companies use to outsource their payroll, taxes and benefits. It is referred to as a Professional Employer Association that issues W2's and use their own EIN.

There may be other outsourced firms that corporations use to process their payrolls and not just Key HR, LLC but I do see this often.