topic You may have memory issues. Also clear cache. in Get your taxes done using TurboTax

This program is running extremely slow. Whats up with this? I have uninstalled and reinstalled How do I speed the operation of this program up to a usable level?

dthomas580 — Mon, 03 Jun 2019 18:18:07 GMT

Just guessing. 1) a huge windows update is downloading a...

SteamTrain — Mon, 03 Jun 2019 18:18:08 GMT

Just guessing.
1) a huge windows update is downloading a slowing things down...check your windows updates.
2) reboot...then when you restart everything...only start up the TTX software (startup screen is slow anyhow) then see how that works.
3) any particular section? look for a consistent area where it creeps. I noted that an area or two that have unreleased final tax forms seem slower than usual...maybe the software is always going out and seeing if a final form is waiting for an update in a section without a Final form ready.

There is something very wrong. I created a new tax return...

jgoodman1b — Mon, 03 Jun 2019 18:18:09 GMT

There is something very wrong. I created a new tax return and it ran at a normal brisk speed. However, as I add more information such as multiple bank interest amounts, the speed declines and it becomes unacceptably slow. It appears that Intuit has changed something and it's very wrong. Can someone at Intuit please respond and let me know how I can enter new information without Turbotax crunching it continuously -- it's taking more than minute to enter each new piece of information. HELP!

I am having the exact same problem. Have been using Turbo...

john-emerson — Mon, 03 Jun 2019 18:18:11 GMT

I am having the exact same problem. Have been using Turbotax since 2001. I never experienced anything like this before. Excruciatingly slow entering per diems. Unacceptable.

I share your opinions - tax year 2018 is running extremel...

gmg123 — Mon, 03 Jun 2019 18:18:13 GMT

I share your opinions - tax year 2018 is running extremely slow, especially when it comes to opening a return.

You may have memory issues. Also clear cache.

SweetieJean — Mon, 03 Jun 2019 18:18:14 GMT

You may have memory issues. Also clear cache.

I am having the same issue...and it’s not my machine...I...

robert-heynen — Mon, 03 Jun 2019 18:18:15 GMT

I am having the same issue...and it’s not my machine...I am using an Ms Surface Pro 3 that has.m a TB SSD, 16 FB of ram, and i7 chips.

It is literally going so slow that I accidentally move to far forward in screens by clicking on a button after the button fails to respond.

As far as where I am at in the app, I am on schedule C Assets...

i have updated windows 7. it still seems that 2018 needs...

Anonymous — Mon, 03 Jun 2019 18:18:16 GMT

i have updated windows 7. it still seems that 2018 needs more time to open than 2017. this doesn't surprise me since the new laws and forms complicated rather than simplified things

Re: There is something very wrong. I created a new tax return...

blah — Fri, 28 Feb 2020 13:43:32 GMT

OMG, it is even 10 times worse this year... not only are they charging more to do my broker statements. I click on the button to update and it sits there and spins for ten minutes, sometimes even asking if I am still here as I wait for their SLOW SLOW SLOW servers to response, it is ridiculous this year... I am gonna have to think about switching brands, because they are charging more and service is the worst I ever seen...

Re: There is something very wrong. I created a new tax return...

scottalf — Fri, 29 May 2020 00:34:50 GMT

Has anyone from the company ever gotten back to you? I'm having the same issues and feel I'm going to have to give up on TurboTax.

Re: This program is running extremely slow. Whats up with this? I have uninstalled and reinstalled How do I speed the operation of this program up to a usable level?

jmslack — Wed, 10 Mar 2021 19:41:14 GMT

Has anyone ever received to these inquiries about the program running unacceptably slow. I cannot enter stock sales at this rate,

Re: This program is running extremely slow. Whats up with this? I have uninstalled and reinstalle...

MichelleLO — Wed, 10 Mar 2021 20:40:59 GMT

Please see the following TurboTax FAQ's below for assistance with connection issues:

If you continue to have issues please see the link below to contact one of our TurboTax representatives:

What is the TurboTax phone number?

@jmslack

Re: This program is running extremely slow. Whats up with this? I have uninstalled and reinstalled How do I speed the operation of this program up to a usable level?

blah — Thu, 11 Mar 2021 00:48:03 GMT

After going round and round with support never getting an answers, here is the secret.

DO NOT USE turbo tax 1099-B import feature.. it is fine if you only have a few trades, but if you many trades it will choke up turbo tax making it unusable.

you don’t have to add every single trade, you only need to manually enter the totals for each category, long term basis reported, short term reported, long term not reported, short term not reported, then manually do the 1099-DIV and INT and then turbo tax will not choke out.

If you already imported, just go to the delete form section under tools and delete the forms that the 1099-B import created.

hopefully this helps you, it works so much better for me now and my tax forms are way smaller, IRS does not require you to enter every single trade, just the sums..

let me know if that helps you?

Re: This program is running extremely slow. Whats up with this? I have uninstalled and reinstalled How do I speed the operation of this program up to a usable level?

thisisrosanna — Mon, 05 Apr 2021 04:55:57 GMT

OMG! What's going on with TurboTax this year? We ought the 2020 tax software from Costco and then upgraded it to home and biz after installing it. After entering a few lines, the software starts acting up- NOT RESPONDNG. We waited for 3 to 5 minutes with each "continue" button clicked. We talked to the support but no help. The support said it's Wi-Fi issue! No, of course not. We subscribe to the 2nd highest internet package on X***ity and can use all other software/ browsers with no problem, except TurboTax.

In addition, my husband works in Wi-Fi industry and he knows the best.

We called the support the 2nd time and was given a new download link with a new license code. I then installed it on a 2nd laptop, and guess what? It's still NOT RESPONDING. Just to make thing clear, the 1st installation was on a brand new laptop with everything updated and TurboTax shows NOT RESPONDING.

The product needs to be debugged immediately. This is hurting the business and if the problem is still there after 48 hours, we might need to say goodbye to TurboTax after 20+ years. 😓

Re: This program is running extremely slow. Whats up with this? I have uninstalled and reinstalled How do I speed the operation of this program up to a usable level?

macuser_22 — Mon, 05 Apr 2021 05:09:03 GMT

Are you using Windows or Mac?

Re: This program is running extremely slow. Whats up with this? I have uninstalled and reinstalled How do I speed the operation of this program up to a usable level?

thisisrosanna — Mon, 05 Apr 2021 05:09:44 GMT

Windows

Re: This program is running extremely slow. Whats up with this? I have uninstalled and reinstalled How do I speed the operation of this program up to a usable level?

macuser_22 — Mon, 05 Apr 2021 05:13:59 GMT

Hopefully someone else can chime in - I am a Mac person.

Re: This program is running extremely slow. Whats up with this? I have uninstalled and reinstalled How do I speed the operation of this program up to a usable level?

thisisrosanna — Mon, 05 Apr 2021 05:20:33 GMT

I'm pretty sure the only solution is to have TurboTax debug. I encourage everyone call TurboTax and let them know about this issue. Both of the reps told me that they haven't received any call/ complaint about software's NOT RESPONDING issue until today - my call. If enough tickets filed, I'm sure they call see this problem more seriously.

Get TurboTax phone number with a ticket ID (after answering a couple of questions): https://support.turbotax.intuit.com/contact/

Re: This program is running extremely slow. Whats up with this? I have uninstalled and reinstalled How do I speed the operation of this program up to a usable level?

blah — Mon, 05 Apr 2021 11:37:05 GMT

Hi Rosanna,

Yeh all 30 to 40 reps I spoke with over the years when I had the issue always immediately try to blame my blazing fast internet as being slow, one rep even told me I needed to go buy a brand new computer before it would work. I have always used the online version so that they save my backup data that carries over year to year.

When you installed software on to a new laptop, did you bring over the existing .tax data document or did you start fresh on your taxes?

If you imported over the data then of course that issue is in the data on your tax return. Turbo Tax while way better than some of the other home tax programs out there still chokes on large amounts of data.

Did you read the other comments I made about not using their import 1099-B feature? you can correct the problem if you follow my instructions and then don't use their import feature. I had a similar problem with the installed turbo tax program as well as the online one. The online one is even worse than the desktop one if you go over their threshold of transactions on your 1099-B.

Re: I am having the same issue...and it’s not my machine...I...

twultrasonic — Sun, 06 Feb 2022 18:53:26 GMT

Yeah, they are trying to coverup that this years software is slow. I'm slogging though it. I have been using TurboTax Deluxe for more than 10 years never seen anything like this. I'm using a 6 month old state of the art High end Dell PC Intel i7-9700 with 32gig of ram. Not buying that it's my computer. Intel better fix this quick or this is my last year on TurboTax.