topic Bought the 2024 TurboTax Deluxe.. now I can't run it on my Mac!! Help. in Get your taxes done using TurboTax

Bought the 2024 TurboTax Deluxe.. now I can't run it on my Mac!! Help.

NancyGhadimi — Thu, 30 Jan 2025 19:47:25 GMT

Hello;

I need some help to figure out my options. I'm on a Mac that can only run Mac OS 12.6 as it's final version (I cannot upgrade it to Version 13 and higher). The new version of TurboTax sadly requires Version 13 and higher. I wasn't aware of this limitation when I bought it. (bought a digital download version on Amazon)

At this point, I cannot upgrade my mac. Can I activate this software and then run the online version of it? Is that possible? I've never used the online version. Can I upload my previous year's tax into it from my mac? I'm hoping this option is available to me. I don't think I have the option to get a refund, so kinda stuck.

Appreciate any help or suggestions.

Nancy

Re: Bought the 2024 TurboTax Deluxe.. now I can't run it on my Mac!! Help.

xmasbaby0 — Thu, 30 Jan 2025 20:00:46 GMT

Sorry--you cannot use the license key to pay for using online TurboTax. Seek a refund for the desktop software, and then use online software, since your OS does not meet the system requirements for desktop this year.

To request a refund from TT ; https://support.turbotax.intuit.com/forms/refund-request.jsp

Re: Bought the 2024 TurboTax Deluxe.. now I can't run it on my Mac!! Help.

NancyGhadimi — Thu, 30 Jan 2025 20:21:21 GMT

That link is not opening a refund form.. going straight to https://ttlc.intuit.com/turbotax-support/en-us

Can you provide a more accurate link please?

Re: Bought the 2024 TurboTax Deluxe.. now I can't run it on my Mac!! Help.

MonikaK1 — Sat, 01 Feb 2025 16:33:14 GMT

Please follow the steps at this link to request a refund.

You can request a refund for TurboTax Desktop products using the form that appears at the link above. Only purchases made directly through TurboTax (including TurboTax Advantage) or through one of our authorized retailers/resellers qualify for our 60-day money-back guarantee.

@NancyGhadimi