https://ttlc.intuit.com/community/taxes/discussion/re-my-turbo-tax-2021-software-on-my-laptop-will-not-start-up-after-enting-the-licence-number-and/01/3440464#M1270526 <P>Responding to your earlier reply to my post, the matter is still not resolved. I have the original Turbo Tax 2021 software (with Activation Code) that I purchased in 2022, plus, I have a second Turbo Tax 2021 license (with separate Activation Code) that I purchased in January 2025 in an effort to resolve this matter. Upon entering the activation code, your software shows it is accepted the button Let's Go is shown and once I hit that button the software simply disappears and does not start up.&nbsp;</P><P>Is there any phone number and customer service representative that I can contact to address this matter?&nbsp;</P><P>Please advise.</P><P>Robert Telford</P> Tue, 28 Jan 2025 19:10:54 GMT Chelsea1024 2025-01-28T19:10:54Z https://ttlc.intuit.com/community/taxes/discussion/my-turbo-tax-2021-software-on-my-laptop-will-not-start-up-after-enting-the-licence-number-and/01/3415611#M1259573 Tue, 03 Feb 2026 06:58:13 GMT https://ttlc.intuit.com/community/taxes/discussion/my-turbo-tax-2021-software-on-my-laptop-will-not-start-up-after-enting-the-licence-number-and/01/3415611#M1259573 Chelsea1024 2026-02-03T06:58:13Z https://ttlc.intuit.com/community/taxes/discussion/re-my-turbo-tax-2021-software-on-my-laptop-will-not-start-up-after-enting-the-licence-number-and/01/3419321#M1261370 <P>This looks like it has been resolved. Please let us know if you continue with the problem.</P> Mon, 13 Jan 2025 21:46:05 GMT https://ttlc.intuit.com/community/taxes/discussion/re-my-turbo-tax-2021-software-on-my-laptop-will-not-start-up-after-enting-the-licence-number-and/01/3419321#M1261370 CatinaT1 2025-01-13T21:46:05Z https://ttlc.intuit.com/community/taxes/discussion/re-my-turbo-tax-2021-software-on-my-laptop-will-not-start-up-after-enting-the-licence-number-and/01/3440464#M1270526 <P>Responding to your earlier reply to my post, the matter is still not resolved. I have the original Turbo Tax 2021 software (with Activation Code) that I purchased in 2022, plus, I have a second Turbo Tax 2021 license (with separate Activation Code) that I purchased in January 2025 in an effort to resolve this matter. Upon entering the activation code, your software shows it is accepted the button Let's Go is shown and once I hit that button the software simply disappears and does not start up.&nbsp;</P><P>Is there any phone number and customer service representative that I can contact to address this matter?&nbsp;</P><P>Please advise.</P><P>Robert Telford</P> Tue, 28 Jan 2025 19:10:54 GMT https://ttlc.intuit.com/community/taxes/discussion/re-my-turbo-tax-2021-software-on-my-laptop-will-not-start-up-after-enting-the-licence-number-and/01/3440464#M1270526 Chelsea1024 2025-01-28T19:10:54Z https://ttlc.intuit.com/community/taxes/discussion/re-my-turbo-tax-2021-software-on-my-laptop-will-not-start-up-after-enting-the-licence-number-and/01/3459069#M1278360 <P>You can't have two copies of TurboTax 2021 on the same computer.</P> <P>&nbsp;</P> <P>Even if you're only using one, the fact that a duplicate program is installed may be your issue. &nbsp;</P> <P>&nbsp;</P> <P>Delete (or move to a removable drive) one of the 2021 programs.</P> <P>&nbsp;</P> <P>If this doesn't resolve your issue,<A href="https://ttlc.intuit.com/turbotax-support/en-us/contact" target="_blank"> TurboTax Support</A> can get into your computer to diagnose hardware issues.</P> <P>&nbsp;</P> <P><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://ttlc.intuit.com/community/user/viewprofilepage/user-id/5647893">@Chelsea1024</a></SPAN>&nbsp;</P> Wed, 05 Feb 2025 02:13:11 GMT https://ttlc.intuit.com/community/taxes/discussion/re-my-turbo-tax-2021-software-on-my-laptop-will-not-start-up-after-enting-the-licence-number-and/01/3459069#M1278360 MarilynG1 2025-02-05T02:13:11Z