topic Billing address country dropdown isn't working in Get your taxes done using TurboTax

Billing address country dropdown isn't working

meumhail — Sun, 26 Jan 2025 14:33:40 GMT

Hi, I'm trying to enter my credit card details at the very last process of filing.

But it doesn't let me select the country of my billing address.

The dropdown button to sellect the country is frozen, it doesn't work at all.

Since, it is nessesary info to finish this session, i can't go to next step.

How can I fix it?

Re: Billing address country dropdown isn't working

Shannon B1 — Sun, 26 Jan 2025 14:42:55 GMT

Thank you for your valuable feedback. We are aware of the issue, and our developers are working hard to resolve it.

Re: Billing address country dropdown isn't working

AnnetteB6 — Mon, 27 Jan 2025 20:30:23 GMT

The experience you described has been identified and is being addressed by the development team for users who need to enter a foreign address on their tax return.

Take a look at the following TurboTax help article for an opportunity to register your email address and receive updates as they become available.

Why am I unable to enter a US billing address when trying to pay?

@meumhail