topic Can't connect account in Get your taxes done using TurboTax

Can't connect account

stucker89 — Sat, 25 Jan 2025 05:51:26 GMT

I am trying to input my information for my small business, but when I try to import the data through a connected account, I get an error message that says "We hit a snag connecting to your account." I've tried switching browsers, I tried going on my phone instead of my computer, I tried clearing cache/cookies. I tried deleting my credit karma connection, I deleted my quickbooks connection. Still getting the same error. Any ideas? I really don't want to have to input all the information myself, otherwise why am I paying for the pricey version?!😩

Re: Can't connect account

MarilynG1 — Fri, 31 Jan 2025 01:27:47 GMT

Are you using Expense Monitor to connect to your bank accounts to import your Business Expenses?

Re: Can't connect account

stucker89 — Mon, 10 Feb 2025 01:45:32 GMT

No, I am not.

Re: Can't connect account

CatinaT1 — Mon, 10 Feb 2025 16:05:06 GMT

You need to tell us what you are trying to do, where, and what error you are having problems with so we can help.