topic Why do. I get "To activate your purchase, you’ll need to connect to the Internet" when opening Turbotax 2024 on my iMac? in Get your taxes done using TurboTax

Why do. I get "To activate your purchase, you’ll need to connect to the Internet" when opening Turbotax 2024 on my iMac?

chimneyrun366 — Tue, 03 Feb 2026 05:21:20 GMT

Can I talk via phone to turbotax representative?

Re: Why do. I get "To activate your purchase, you’ll need to connect to the Internet" when openin...

MonikaK1 — Tue, 28 Jan 2025 00:53:19 GMT

Yes, you will need to be connected to the Internet in order to sign in or create your Intuit account as part of activating your installed software. Please see this help article for more information.

To activate your installed software:

Sign in to or create your Intuit Account.
- If there's a blank screen instead of a sign-in option, or you're redirected to the sign-in page multiple times, go here if you have a Mac or here if you have Windows.
- If you have an account and are having trouble logging in, go to I need help signing into my Intuit Account.
Enter your license code.
Start using TurboTax.

See here for information on how to contact TurboTax Support if necessary.

Re: Why do. I get "To activate your purchase, you’ll need to connect to the Internet" when opening Turbotax 2024 on my iMac?

baldietax — Tue, 28 Jan 2025 01:51:40 GMT

FWIW check here for Mac specific troubleshooting but some of the advice is a bit basic

https://ttlc.intuit.com/turbotax-support/en-us/help-article/update-products/troubleshoot-turbotax-mac-updating-issues/L2QTZw9Xr_US_en_US?uid=m6dxo49u

some folks reporting this type of error the past couple of weeks on Mac OS 15.2 Sequoia were finding that it wasn't an internet connectivity issue per se, but some problem related to keychain/passwords from old versions and were eventually able to get it working by installing in a separate user account on the same Mac (which is not ideal).

Not sure what your situation is but this internet connection error doesn't always seem to be an issue connecting to the internet. As another example, loading a garbage file as my 2023 return instead of the .tax2023 file returns an error obviously, but says "we recommend you check your internet connection and try again".

Anyway, try the troubleshooting, if still stuck you might want to try calling Turbotax.

Re: Why do. I get "To activate your purchase, you’ll need to connect to the Internet" when opening Turbotax 2024 on my iMac?

baldietax — Tue, 28 Jan 2025 02:32:48 GMT

fyi this was the earlier thread on this topic (which also coincided with an actual connectivity issue on the TT side but that cleared and some folks still had issues)

https://ttlc.intuit.com/community/taxes/discussion/why-can-t-i-get-turbotax-to-connect-to-the-internet-to-activate-my-turbotax-desktop-i-have-internet/00/3417441