topic Can anyone help me with the issue with the 'explain my taxes' feature? It returns an 'oops, we are working on that feature'. Is anyone else having this issue? in Get your taxes done using TurboTax

Can anyone help me with the issue with the 'explain my taxes' feature? It returns an 'oops, we are working on that feature'. Is anyone else having this issue?

scfearon — Tue, 03 Feb 2026 05:27:54 GMT

Re: Can anyone help me with the issue with the 'explain my taxes' feature? It returns an 'oops, w...

SharonD007 — Fri, 24 Jan 2025 01:41:15 GMT

Try clearing your cache and deleting your cookies. Review the TurboTax Help article How to clear your cache and How do I delete cookies? for specific instructions for your browser. Also, reboot your computer.

If you still need assistance, reply back to us.

Re: Can anyone help me with the issue with the 'explain my taxes' feature? It returns an 'oops, w...

scfearon — Fri, 24 Jan 2025 01:59:54 GMT

Thanks for the pointers.

I cleared the cache and cookies and restarted the computer and still get this message:

"Oof! We've hit a speed bump.

We are working on a fix, but it might take a bit. Check back later when we're ready to roll."

Re: Can anyone help me with the issue with the 'explain my taxes' feature? It returns an 'oops, w...

MarilynG1 — Tue, 28 Jan 2025 17:20:11 GMT

Yes, this issue has been reported. As an alternative:

Go to Tools > Tax Tools in the left-side menu.

On the 'Tools Center' pop-up, choose 'View Tax Summary'.

Then, back at the left-side menu, choose either 'Preview my 1040' or '(State) Tax Summary'.

@scfearon