topic Re: Error, hit a snag. in Get your taxes done using TurboTax

Error, hit a snag.

oliveira-sonjha — Thu, 23 Jan 2025 04:23:19 GMT

How do I fix this so I can file on the app?

Hmm, looks like we hit a slight snag in this section

Let's get you back to your taxes. Make sure your Internet is connected, and then select Try again, refresh your browser, or check back in a few minutes.

Re: Error, hit a snag.

CatinaT1 — Thu, 23 Jan 2025 14:59:12 GMT

You might need to uninstall and reinstall the app.

Re: Error, hit a snag.

oliveira-sonjha — Thu, 23 Jan 2025 15:01:23 GMT

I have uninstalled, reinstalled, tried a different device, tried different web browsers. Still does not work.

Re: Error, hit a snag.

CatinaT1 — Thu, 23 Jan 2025 15:03:12 GMT

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

Re: Error, hit a snag.

oliveira-sonjha — Thu, 23 Jan 2025 15:09:42 GMT

I did, the lady I spoke with basically told me there was nothing she could do 🙄 no help at all. This happened last year as well and never got fixed so I had to use a different tax provider. Looks like I may have to go somewhere else again.