topic State Download Error in Get your taxes done using TurboTax

State Download Error

biztravler — Tue, 21 Jan 2025 17:56:43 GMT

I am getting a “hmm.. looks like we have hit a snag… try later” error for past 2 weeks while trying to download another state for 2024 Premier Windows edition. Called customer support and 45 mins later no solution and disconnected (worst support model). We have uninstalled and installed TT, run it as administrator and cleaned all cookies. Dead end. It all started after TT pushed an update. Anyone else has a solution ? I am disappointed in support and their QA over last few years. Thanks

Re: State Download Error

MarilynG1 — Thu, 23 Jan 2025 18:49:35 GMT

Have you clicked on Online at the top and Download State? If so, how far do you get before you receive the error?

What state are you trying to download? Here's a list of State Form Availability.

Re: State Download Error

biztravler — Thu, 23 Jan 2025 19:34:52 GMT

I have desktop premier. I am trying to add/buy a new state (NJ) and the moment I click continue it gives an error. Even before payment info can be entered.

Re: State Download Error

CatinaT1 — Wed, 29 Jan 2025 16:40:34 GMT

Are you using a VPN? If so, can you try without the VPN; and if you are not using a VPN, can you try with a VPN?

Re: State Download Error

biztravler — Fri, 31 Jan 2025 16:55:46 GMT

Thanks. But VPN or No VPN makes no difference. It should not anyway. I have uninstalled and reinstalled the software twice with no progress. It’s all a dead end. TurboTax tech support is useless.

Re: State Download Error

sml1210 — Sun, 23 Feb 2025 21:42:13 GMT

Same issue - obviously a program bug which keeping returns from being completed. Bad form, TurboTax!

Re: State Download Error

CatinaT1 — Tue, 25 Feb 2025 19:08:04 GMT

Try this: State install/e-file update loop: State not installed after installation or TurboTax needs to update prior to e-file

Re: State Download Error

srrrrr — Sat, 01 Mar 2025 17:27:38 GMT

I have the same error in Business trying to get my Massachusetts return. Very frustrating! Have tried all the troubleshooting steps and it is the same. The amount of time I have wasted on this is ridiculous.

TT need to address this in a meaningful way immediately.

Re: State Download Error

srrrrr — Sat, 01 Mar 2025 17:31:12 GMT

to:

CatinaT1 Employee Tax Expert

No, this is not the same error.

Re: State Download Error

katanahan — Fri, 07 Mar 2025 00:53:42 GMT

Still a problem to down load another state (in this case DC), same error message! today is March 6!

They say it should be fixed by tomorrow March 7. We shall see.

Re: State Download Error

jamacc — Tue, 11 Mar 2025 11:22:08 GMT

Same error trying to download NY. Spent 45min on phone with TT, no resolution, rep said it was escalated, 10 min later received email stating issue was resolved and closed but no solution given still unable to download!!!

Re: State Download Error

katanahan — Tue, 11 Mar 2025 17:12:59 GMT

Spent an hour yesterday for same problem with tech support with no resolution. Just tried again today with new updates but still shows same error message. SO FRUSTRATING! Have been using TT almost since it started and this is the first year I have a major problem!

Re: State Download Error

sml1210 — Tue, 11 Mar 2025 17:43:01 GMT

Got relief by insisting to speak with a supervisor who was able to create an offline order enabling payment and downloaded the states I needed using links they provided. Don’t wait for them to fix it since they don’t think it’s a TT issue, or at least not one with a priority huge enough to devote engineer/coding time to fix it.

Re: State Download Error

katanahan — Wed, 12 Mar 2025 19:23:09 GMT

Can you please reply here with the links they provide please?

Re: State Download Error

sml1210 — Wed, 12 Mar 2025 20:54:45 GMT

No - because you have to pay for the state downloads

Re: State Download Error

katanahan — Wed, 12 Mar 2025 22:17:02 GMT

Thanks. I was able to call in and a specialist (Melisa) was able to help me. She took my payment by CC and after I paid, I logged into my intuit account and download the state program listed on my purchased products page. Success!! after 3 tries.

Re: State Download Error

BrittanyS — Tue, 18 Mar 2025 00:58:18 GMT

If you are still having issues, use the link below to contact TurboTax:

@jamacc

Re: State Download Error

katanahan — Tue, 18 Mar 2025 01:35:45 GMT

Thank you but my issue was resolved per my previous message by Melisa. The issue was with the link from the software to the intuit payment pop up window. The same issue occurred when I try to do state e-file and I had to call turbo tax resolution desk. This latest issue was also resolved by Jacquelyn, a resolution desk supervisor.

Re: State Download Error

CrazyMary — Wed, 21 Jan 2026 02:30:18 GMT

The amount of time wasted on this today is unacceptable. Including 2.25 hrs with 100% worthless 'customer support'. We literally made ZERO progress. Mind-blowing the ineptitude. I'll be trying your suggestion tomorrow. I wish they would pay me for the time I've spent just trying to download the software I paid for. And the kicker - when I called, they had zero record of me purchasing their product even though I gave them an order number and it had already been deducted from my bank account. Way to go TT!

Re: State Download Error

user17709238480 — Thu, 12 Feb 2026 19:28:27 GMT

Getting the same problem when trying to download a second state... Hummm.. hit a snag.... look i want a fix or please credit my amazon account the price of this software.... this is unacceptable!!!!