topic Re: Error message when downloading Visual C++ in Get your taxes done using TurboTax

Error message when downloading Visual C++

ahmarco — Mon, 20 Jan 2025 02:11:18 GMT

I clicked on downloaded .exe file. It started but stopped saying I needed Microsoft Visual C++ with an install button. I clicked on it but it said the install of MS Visual C ++ failed. Got the following message.

"The files for installation requirement Microsoft Visual C++ 2022 Redistributable Package could not be found. The installation will now stop. This is probably due to a failed or canceled download"

Anyone can provide guidance here?

Re: Error message when downloading Visual C++

dlegriswold — Mon, 20 Jan 2025 18:48:30 GMT

Same issue, can't install Turbo Tax 2024 on a Windows 11 laptop due to this error. Not sure why products are still requiring C++ installers. Will cancel my subscription and get my money back.

Re: Error message when downloading Visual C++

ahmarco — Mon, 20 Jan 2025 21:58:12 GMT

The company didn't help at all, but I was able to figure it out.

I just downloaded this file https://aka.ms/vs/17/release/vc_redist.x64.exe

Then turbotax was able to download.

Re: Error message when downloading Visual C++

dlegriswold — Mon, 20 Jan 2025 22:09:11 GMT

I downloaded that as well but will not install. Tried multiple machines but nothing seems to work.

Re: Error message when downloading Visual C++

dlegriswold — Tue, 21 Jan 2025 15:38:34 GMT

It seems you need to download and install the proper version of the Visuall C++ Package. Not all links bring you to the proper download page.

VC_redist.x64.exe (Version 14.42.34433) after installing this version TurboTax 2024 will install properly.

Re: Error message when downloading Visual C++

MarilynG1 — Wed, 22 Jan 2025 02:51:23 GMT

Try downloading with this link for Microsoft Visual C and C++.

If you have Windows 11, you may also need to switch from S mode. Here's How to Switch Out of 'S' Mode for Windows 11.

@dlegriswold

Re: Error message when downloading Visual C++

mikerrichar — Fri, 24 Jan 2025 20:51:30 GMT

I have VC++ of correct version installed but turbo tax 24 still isn't happy with it as it complains that installation failed

Re: Error message when downloading Visual C++

MarilynG1 — Tue, 28 Jan 2025 20:51:35 GMT

Here's some other things you can try for Troubleshooting TurboTax Desktop Issues.

If you can't resolve this, you can Contact TurboTax Support.

@mikerrichar