topic How can I clear and start my tax return over? in Get your taxes done using TurboTax

How can I clear and start my tax return over?

nwulah — Tue, 03 Feb 2026 05:57:03 GMT

Re: How can I clear and start my tax return over?

mesquitebean — Tue, 21 Jan 2025 02:58:23 GMT

Assuming you are using Online TurboTax or mobile app, see the info at this FAQ:

FAQ: How do I clear and start over in TurboTax Online?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/clear-start-turbotax-online/L37BZFuBV_US_en_US

Re: How can I clear and start my tax return over?

nwulah — Thu, 23 Jan 2025 16:53:31 GMT

I have tried both ways and still unable to fix my problem

Re: How can I clear and start my tax return over?

mesquitebean — Thu, 23 Jan 2025 23:18:41 GMT

@nwulah wrote:
I have tried both ways and still unable to fix my problem

You haven't described what your problem is. What product are you using--Free, Deluxe, Premium? What happens when you try to "clear and start over?" Do you get any message?

Have you already efiled your return, or is it still in preparation? If already efiled, it can't be cleared.

You also cannot clear and start over if you have already paid for the product, registered it, or paid by deducting fees from your Federal refund. If you can't clear it because of any of those things, and if you haven't yet filed, you can still go back in the interview and edit it to make any changes prior to filing.