topic TT Home/Business 2024 opens but freezes when saving initial tranfer data. Force close loses all data. Sonoma 14.7.2 in Get your taxes done using TurboTax

TT Home/Business 2024 opens but freezes when saving initial tranfer data. Force close loses all data. Sonoma 14.7.2

bradyrick — Sun, 19 Jan 2025 01:40:51 GMT

Re: TT Home/Business 2024 opens but freezes when saving initial tranfer data. Force close loses a...

MonikaK1 — Mon, 20 Jan 2025 16:38:44 GMT

Users sometimes report that problems with importing a return were solved after an update was run. On a Mac, simply quit and reopen TurboTax. If there are any updates, you'll be prompted to download them. Once you've done this, try again.

Tips:

It's best to use a wired, high-speed connection when updating, both to save time and minimize data corruption.
If your connection drops in the middle of the update, try again; it should pick up where it left off.

Select Begin and choose Use a tax return that's on my computer.

To transfer info from your 2023 TurboTax for Mac return:

Select your 2023 return from the list and select Continue.
- If you don't see your return, select Find your tax return.
Open TurboTax for Mac 2024 and choose File New Tax Return.
- If your 2023 return is on another computer, here's how to move it to your present computer.
Select Continue to review the transferred information. We'll also give you opportunities to review, edit, or delete transferred information later on.

Be aware that once you've gone past the Transfer screens, you can't go back to revisit them. If you need to re-do your transfer, go back to step 1 to start over with a new return.

Re: TT Home/Business 2024 opens but freezes when saving initial tranfer data. Force close loses a...

bradyrick — Wed, 22 Jan 2025 21:36:37 GMT

Thanks for help.

Could not get TT to respond on Mac/Sonoma. Had to upgrade to Sequoia which I did not want to do, TT will now load very slowly, but will not allow file to be saved with password. Freezes again if you try.

I had tried several uninstall/reload software throughout the process.

Previous years of TT still operate as expected with passwords.

Re: TT Home/Business 2024 opens but freezes when saving initial tranfer data. Force close loses a...

DaveF1006 — Mon, 27 Jan 2025 18:54:08 GMT

It depends on the age of your computer. If it is an older model, you may be saving the file in such a way that’s not compatible with your current system, especially if the file has become corrupted or if there's a conflict with macOS file handling.

Try one or all these solutions to see if they work.

Try saving the file in a different location on your Mac (e.g., Desktop) instead of a cloud-based drive like iCloud or Dropbox, which might cause syncing issues.
Make sure you save the file without a password first, and once it’s saved successfully, try adding the password separately in a second step.
If the issue persists, check whether TurboTax permissions are set correctly. Go to System Preferences > Security & Privacy > Privacy and ensure TurboTax has the necessary permissions to access files and folders.

@bradyrick