topic State Download Error in Get your taxes done using TurboTax

State Download Error

gmagdy — Sat, 18 Jan 2025 00:01:15 GMT

I purchased 2024 Turbo tax with a state Included , I downloaded it without any issue
I need to buy an extra state ( NY )
but I can't and shows this error "

Hmm... it looks like we’ve hit a slight snag

Please try again or check back in a bit.

Try Again

No sure why , this is the first time in Years this happened to me

Please advise

Thanks

Re: State Download Error

DoninGA — Sat, 18 Jan 2025 00:10:02 GMT

You will have to contact TurboTax support for assistance with this problem.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax