topic I purchased turbotax 2024, Downloaded, and installed it but having issues oppening the program in Get your taxes done using TurboTax

I purchased turbotax 2024, Downloaded, and installed it but having issues oppening the program

redaccent — Tue, 03 Feb 2026 06:40:21 GMT

I purchased turbotax 2024, Downloaded, and installed it but having issues opening the program. I keep getting the following message: "TurboTax error"..."Looks like we've run into an error"

Re: I purchased turbotax 2024, Downloaded, and installed it but having issues oppening the program

CatinaT1 — Mon, 13 Jan 2025 21:59:24 GMT

Have you tried closing TurboTax and clearing your Cache and Cookies if you are using TurboTax Online. You could also try a different browser.

Re: I purchased turbotax 2024, Downloaded, and installed it but having issues oppening the program

redaccent — Mon, 13 Jan 2025 22:53:09 GMT

i am actually doing the desktop version and i get the following messages while installing, and then after finally able to install the version 2024 i get the last message when launching the program

Re: I purchased turbotax 2024, Downloaded, and installed it but having issues oppening the program

CatinaT1 — Mon, 13 Jan 2025 23:06:04 GMT

Ok, I would call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

Re: I purchased turbotax 2024, Downloaded, and installed it but having issues oppening the program

redaccent — Tue, 14 Jan 2025 15:00:47 GMT

looks like so far i was able to solve my issue, very painful process

Re: I purchased turbotax 2024, Downloaded, and installed it but having issues oppening the program

paulegarcia — Fri, 24 Jan 2025 05:49:40 GMT

Please let me know how you were able to overcome this issue? I have tried all steps that TurboTax tech support provided, and nothing worked. I even uninstalled and reinstalled. I'm sure it was an update of some sort, because it worked earlier in the week.

Re: I purchased turbotax 2024, Downloaded, and installed it but having issues oppening the program

luxprop — Mon, 27 Jan 2025 17:31:04 GMT

Same here. Been using TT for at least 9 years, but now get the same stupid message. Looking at "active tasks" list, it doesn't seem to be closing, even after rebooting - there are rows and rows of TT tasks active. Maybe they think you should be on Windows 11? Customer service has no idea what the problem is - all Intuit wants is your money.

Re: I purchased turbotax 2024, Downloaded, and installed it but having issues oppening the program

redaccent — Mon, 27 Jan 2025 19:26:44 GMT

are you getting the same error messages?

Re: I purchased turbotax 2024, Downloaded, and installed it but having issues oppening the program

luxprop — Mon, 27 Jan 2025 20:32:22 GMT

Exactly the same :

"Looks like we’ve run into an error.

We’re sorry but we need to close TurboTax." etc, etc.
I tried calling Intuit helpline, spoke to a very nice lady who had no idea what the problem was: "it works on Windows 11" - Duh!
I'm guessing their tech guys are all on Windows 11 and assume everyone else is, except Win 11 needs a computer upgrade to work, and I ain't gonna do it.

Re: I purchased turbotax 2024, Downloaded, and installed it but having issues oppening the program

cjherf — Thu, 30 Jan 2025 04:59:17 GMT

I get the same error message, even after talking with four Intuit TurboTax representatives. I am very frustrated. I'll contact Customer Service again, for the fifth time, to see if I can finally launch TurboTax Premier 2024 successfully.

Re: I purchased turbotax 2024, Downloaded, and installed it but having issues oppening the program

KristinaK — Sat, 01 Feb 2025 19:55:17 GMT

Sometimes, opening as Admin may help open the program.

Another possibility is that you may need to run manual updates. Here is an Article describing the process.

Re: I purchased turbotax 2024, Downloaded, and installed it but having issues oppening the program

DR777 — Fri, 07 Feb 2025 22:56:37 GMT

Hi - Many users, including myself, had the exact same problem. The following solution resolves the problem. Go to Microsoft's website and upload the following software: "Latest Microsoft Visual C++ Redistributable Version". Once you're at that software update section, they offer 3 links to choose from. I chose the 3rd one which is the "X64" architecture link. Since my computer already had the latest version, Microsoft gave me 2 options. To "Repair" or "Uninstall". I chose "Repair". Do that. After a few seconds, you will be prompted to "Restart" your computer. Do that. Once your computer is up and running, your Turbo Tax issue should now be resolved. This solution fixed my problem. Good luck.

Re: I purchased turbotax 2024, Downloaded, and installed it but having issues oppening the program

Pedro618 — Thu, 13 Feb 2025 14:04:20 GMT

This year's version is a turd. 6 hours of trying to get this piece of crap operating. It does not interface with Microsoft Edge at all

Re: I purchased turbotax 2024, Downloaded, and installed it but having issues oppening the program

Pedro618 — Thu, 13 Feb 2025 14:06:30 GMT

How do you turn off these f'n badge pop ups? Who cares? How does having these pathetic badges help anyone?

Re: I purchased turbotax 2024, Downloaded, and installed it but having issues oppening the program

DHarris71 — Thu, 13 Feb 2025 21:42:51 GMT

Don't know how you determined the issue was with the Microsoft Visual C++ but I followed your advise and it did indeed resolve the problem. Thank you for sharing your expertise. By the way, Intuit did not respond to my request for help.

Re: I purchased turbotax 2024, Downloaded, and installed it but having issues oppening the program

aieadavid — Tue, 18 Feb 2025 23:18:50 GMT

Will turbotax on their end be able to fix the problem

Re: I purchased turbotax 2024, Downloaded, and installed it but having issues oppening the program

MarilynG1 — Wed, 19 Feb 2025 20:15:26 GMT

If you could clarify what issues you're having (and any error messages) we'll try to help.

Here's how to Contact TurboTax Support for more help.

@aieadavid

Re: I purchased turbotax 2024, Downloaded, and installed it but having issues oppening the program

aieadavid — Wed, 19 Feb 2025 21:52:31 GMT

I get the same message from Turbotax Business 2024 and Premier.

The Business license was installed early in January and it accepted the license and was working but will not work now.

The Premier installed last week but failed to open.

I did delete the premier program and reinstalled twice with no luck.

Re: I purchased turbotax 2024, Downloaded, and installed it but having issues oppening the program

CatinaT1 — Wed, 19 Feb 2025 23:44:56 GMT

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

Re: I purchased turbotax 2024, Downloaded, and installed it but having issues oppening the program

rlpoppe — Mon, 24 Feb 2025 04:13:05 GMT

Responding to a question that was asked about my earlier post. I am using the Desktop version for Mac OS. I cleared the cache and cookies and have 700GB of free space. I deleted Turbotax and reinstalled it to verify the installation. It did not fix my problem where Turbotax will connect to "Wells Fargo" but not "Wells Fargo Advisors." Both companies are on the Financial Institutions drop-down.