topic Re: Message not connected to internet in Get your taxes done using TurboTax

Message not connected to internet

tre15 — Fri, 10 Jan 2025 19:46:46 GMT

Installation stalled with message Not connected to internet

Disabled Defender - still got message

Disabled Webroot security software - still got message

Re: Message not connected to internet

drstop — Fri, 10 Jan 2025 21:07:19 GMT

I'm having the same issue , stuck on trying to activate "Home and Business" getting error when "You're not connected to the internet. "

Re: Message not connected to internet

BLong53 — Fri, 10 Jan 2025 21:41:26 GMT

I'm having the same issue. TurboTax was connected to the Intenret when I first installed and activated it. Today I alllowed it to install an update and now I get the "not connected to the Internet" message even though I have explicitly allowed TurboTax through the Windows Defender Firewall. How do we resolve this issue???

Re: Message not connected to internet

BLong53 — Fri, 10 Jan 2025 21:44:20 GMT

I just found the answer in another thread - you must run TurboTax "As an administrator". Right click the TurboTax icon on your desktop or start menu and choose "Run as an administrator". Enter your WIndows Administrator password or PIN and TurboTax should start (it did for me).

Re: Message not connected to internet

RAM8 — Fri, 10 Jan 2025 21:57:19 GMT

Tried it but it didn't work for me.

Re: Message not connected to internet

BLong53 — Fri, 10 Jan 2025 22:21:03 GMT

Did you first explicitly allow TurboTax through your firewall, then run as an administrator?

Re: Message not connected to internet

terry581 — Fri, 10 Jan 2025 22:23:52 GMT

Doesn't work..still cant' get past the no internet issue

Re: Message not connected to internet

mccaffrj — Fri, 10 Jan 2025 22:28:00 GMT

I tried to run as administrator also and it did not work for me either. I allowed Turbo Tax app in Windows Defender Firewall. I am also running McAfee protection. ??? help

Re: Message not connected to internet

RM999 — Fri, 10 Jan 2025 22:28:25 GMT

Same issue here across multiple machines

Re: Message not connected to internet

mccaffrj — Fri, 10 Jan 2025 22:29:33 GMT

Yes. I allowed Turbo Tax through Control Panel/Windows Defender Firewall then ran as administrator and got same message not connected to internet.

Re: Message not connected to internet

justinb12 — Fri, 10 Jan 2025 22:31:06 GMT

Same issue, multiple computers and multiple networks tried. Can't activate this garbage

Re: Message not connected to internet

HWKY — Fri, 10 Jan 2025 22:34:33 GMT

I am having this same problem with TT Deluxe for Desktop on Windows 10. I have deleted cookies, restarted my modem and router, turned off virus protection and firewall, and run as administrator. Everything I could find on the internet and these boards to try, separately and together, I've tried. Still can't get into it. I should have just spent the extra money and used the internet version.

Any answers? Is there not a tech support number to call?

Re: Message not connected to internet

limasawa — Fri, 10 Jan 2025 22:38:23 GMT

Same for me on Deluxe Federal and State 2024. Ran as administrator, ran normally. No can do. Same message - not connected to internet. Internet works great for all browsers. Intuit, please fix this.

Re: Message not connected to internet

ErikR1 — Fri, 10 Jan 2025 22:42:21 GMT

Same problem here too. Tried disabling the firewall; running as administrator; and all the other suggestions made. Removing and reinstalling the software changes nothing. Really frustrating. I'm on the internet right now. I'm having no problem accessing the internet with prior versions of Turbotax Home and Biz.

Re: Message not connected to internet

Linda1956 — Fri, 10 Jan 2025 22:46:54 GMT

I have been trying to install a download (no cd this year!) of Turbotax 2024 for three hours. It keeps telling me I am not connected to the internet, but obviously that isn't true. It also references the Windows Defender, but there are no blocked apps. I want the cd install back--that took five minutes.

Re: Message not connected to internet

grgrant — Fri, 10 Jan 2025 22:56:28 GMT

I downloaded TT deluxe 2024 from Amazon and went through the installation process. When the installation process got to the activation page, it hung for a few seconds and displayed the Unable to connect to Internet. I have uninstalled and reinstalled, run as administrator, and disabled my Windows firewall. Nothing helps. Error is still the same.

Re: Message not connected to internet

lmpahls — Fri, 10 Jan 2025 22:56:59 GMT

Having the same issue, tried all suggestions above and no luck

Re: Message not connected to internet

RM999 — Fri, 10 Jan 2025 23:04:06 GMT

My suspicion is their activation servers are down. May be we try tomorrow to see if they are backup. I think the issue is on Intuit end.

Re: Message not connected to internet

RM999 — Fri, 10 Jan 2025 23:25:21 GMT

Looks like it is working now. I am not sure if the service is backup. But I also did the following:

Went to: https://shopping.turbotax.intuit.com/unified/downloads?cgcview=downloads

Logged in to my account

Added, my product key here by clicking "Enter your license code here". It gave me a popup to add product code. I entered the product code from my Amazon order

After that I launched the Turbox and it fetched the license from my account.

May be it is looking for product code to exist on your account

Re: Message not connected to internet

HWKY — Fri, 10 Jan 2025 23:29:22 GMT

Yep. Just started TT and it came right up, asked me for the code which I entered, and we're off to the races.