topic Desktop download on multiple computers doesnt work in Get your taxes done using TurboTax

Desktop download on multiple computers doesnt work

EricaM2 — Sat, 11 Jan 2025 15:19:08 GMT

I purchased the desktop version of TurboTax Deluxe 2024 which says it can be downloaded on 5 computers.

When I try to download on a 2nd computer, I'm getting error code 605. It also says the product is already registered to another user, but I'm using the same credentials/username during the install process.

Why am I getting an error message that says it's already linked to another account, when I am using the same log in credentials, just on a different computer?

Why am I getting an error that the

Re: Desktop download on multiple computers doesnt work

CatinaT1 — Tue, 14 Jan 2025 15:49:35 GMT

Hmm, if you are logging into the account the first download was activated under, you should not get this error. If you are still experiencing this issue, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

Re: Desktop download on multiple computers doesnt work

shadoan — Wed, 02 Apr 2025 18:16:20 GMT

so does everyone have to use the intuit account it was first downloaded too?

Re: Desktop download on multiple computers doesnt work

CatinaT1 — Wed, 02 Apr 2025 18:18:17 GMT

Yes. The license will be associated with that account.