topic Not letting me past the choose deposit and sign/efile in Get your taxes done using TurboTax

Not letting me past the choose deposit and sign/efile

Nooooi — Sat, 11 Jan 2025 02:08:53 GMT

I already paid the turbotax fees. Go to how I want to recieve refund. Let's me go through all of that, says I can get the refund advance. Click all of that and then it goes right back to the mai. Screen where it says "thanks for your payment" "choose how you want to recieve deposit" "sign and efile" it's not processing how I chose to recieve dd and actually sign.

Re: Not letting me past the choose deposit and sign/efile

jackl2485 — Sun, 12 Jan 2025 06:01:15 GMT

Mine is doing the same thing for NY state. Did you file unearned income or child tax credit?

Re: Not letting me past the choose deposit and sign/efile

Nooooi — Mon, 13 Jan 2025 11:42:46 GMT

Yes I did, I've filed for both of those. It is still doing the same thing. So annoying. Like why is it having you choose a bank account amd everything but yet it's like it doesn't register it.

Re: Not letting me past the choose deposit and sign/efile

CatinaT1 — Tue, 14 Jan 2025 15:23:16 GMT

It might be that not all the forms in your return have been finalized yet. If you have Draft forms in your return, it would not allow you to finish your return.

Use this link to reference when your tax forms will be available. You can search by TurboTax Product and for IRS and State-Specific Forms.

Re: Not letting me past the choose deposit and sign/efile

Nooooi — Tue, 14 Jan 2025 18:19:35 GMT

No, everything is done amd passed the checks. No errors and all the boxes are checked off that need checked. It's the final 3 steps. Took payment for filing with turbo tax, says I qualify for advance and then asks if I want to deposit it in my credit karma account from last year and where I want my state to go. Click all the disclosure agreements and then it goes back to the screen to do the 3rd step and efile but it's like it didn't acknowledge all of the steps I did for the direct deposit. So it won't let me efile yet.

Re: Not letting me past the choose deposit and sign/efile

CatinaT1 — Tue, 14 Jan 2025 19:01:37 GMT

I would try doing this step in another browser.

Re: Not letting me past the choose deposit and sign/efile

Elisacamp — Sat, 24 Jan 2026 06:15:02 GMT

Did you find a solution? Mine is doing this as well

Re: Not letting me past the choose deposit and sign/efile

MarilynG1 — Tue, 27 Jan 2026 00:45:31 GMT

If you're using TurboTax Online and stuck or looping in a particular section, clear your Cache and Cookies and revisit the section.

@Elisacamp

Re: Not letting me past the choose deposit and sign/efile

gt100 — Fri, 06 Mar 2026 02:54:38 GMT

Hello,

I am still encountering this issue while amending my return. I have tried clearing cache & cookies, using incognito browser, different browsers (Edge, Chrome, Firefox), even using mobile... I am still stuck in this loop where I cannot move forward.

Re: Not letting me past the choose deposit and sign/efile

AshrafurR — Fri, 06 Mar 2026 14:58:20 GMT

It lets you past the screen if you choose to get refund via check. In my case, I am amending my tax return and for the federal refund if I choose direct deposit option, it just keeps looping. If I choose the get refund by check option (under direct deposit), it lets me through. Looks like that's the only way forward now...

Re: Not letting me past the choose deposit and sign/efile

CatinaT1 — Mon, 09 Mar 2026 19:47:54 GMT

Were you able to use AshrafurR's workaround, @gt100?

Re: Not letting me past the choose deposit and sign/efile

gt100 — Mon, 09 Mar 2026 20:48:51 GMT

@CatinaT1

I would need this paid as a direct deposit ideally... this isnt an ideal workaround. :(

Re: Not letting me past the choose deposit and sign/efile

AshrafurR — Tue, 10 Mar 2026 03:41:20 GMT

I actually went back to the payment page after a couple days and it let me through with direct deposit option. Maybe if you select pay by check, then wait a couple days and go back and change it to direct deposit it might work.

Re: Not letting me past the choose deposit and sign/efile

Hernandez43 — Fri, 03 Apr 2026 20:51:23 GMT

I came across this same issue, I tried multiple Bank of America accounts and kept getting stuck. I tried another bank and it allowed me to proceed. Seems like theres an issue with the BofA routing number.