topic Not connected to Internet deluxe package, 2024 turbo tax in Get your taxes done using TurboTax

Not connected to Internet deluxe package, 2024 turbo tax

Hop7 — Fri, 10 Jan 2025 22:46:48 GMT

Purchased TurboTax 2024 deluxe package and received you’re not connected to the Internet: however, I am connected to the Internet and I’m not running in the Antivirus. I cannot get to the screen to load in my license code. Anybody have any ideas or is this a intuit issue?

Re: Not connected to Internet deluxe package, 2024 turbo tax

Tucker2007 — Fri, 10 Jan 2025 23:29:43 GMT

I temporarily disabled trend micro security system and I was able to enter the activation code.

Re: Not connected to Internet deluxe package, 2024 turbo tax

SteamTrain — Fri, 10 Jan 2025 23:37:11 GMT

@Hop7

IF not your antivirus.

Several people, in another thread, have found out that there is an issue with the TTX server taking the code....

It's being worked on...so try again tomorrow.

Re: Not connected to Internet deluxe package, 2024 turbo tax

mthomtech — Mon, 13 Jan 2025 00:55:28 GMT

Still not working. What good is software that will not let you activate?

Re: Not connected to Internet deluxe package, 2024 turbo tax

CatinaT1 — Tue, 14 Jan 2025 16:50:34 GMT

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

Re: Not connected to Internet deluxe package, 2024 turbo tax

mthomtech — Fri, 17 Jan 2025 04:24:40 GMT

Thanks. Supports been trying to help over the last several days, but there still appears to an issue with compatibility with my Mac. I'm running Intel Mac with latest MacOS 15.2

My wife's running a Mac with Apple silicon and on older MacOS (14.5) and it worked fine for her.

No luck for me and we've spent several days troubleshooting.

Re: Not connected to Internet deluxe package, 2024 turbo tax

mthomtech — Sun, 19 Jan 2025 03:41:25 GMT

I was finally able to activate after creating a fresh user on my Mac and installing from that user.