topic Why can't I get turbotax to connect to the internet to activate my turbotax desktop. I have internet and already set up exceptions etc with my virus/firewall software? in Get your taxes done using TurboTax

Why can't I get turbotax to connect to the internet to activate my turbotax desktop. I have internet and already set up exceptions etc with my virus/firewall software?

jconolly — Tue, 03 Feb 2026 06:48:11 GMT

I keep getting the message that I am not connected to the internet and to check my virus/firewall settings. I re-installed, added exceptions to virus/firewall for all the turbotax programs even though my firewall software said it was allowing turbo tax through and virus software was not blocking it.

Re: Why can't I get turbotax to connect to the internet to activate my turbotax desktop. I have internet and already set up exceptions etc with my virus/firewall software?

cnetwiz57 — Fri, 10 Jan 2025 21:59:59 GMT

I am having the same issue. I resinstalled as an Administrator. Launched the TurboTax2024 as an Administrator and the same issue appears. Connect to Internet to Activate. I have used a different intenet provider, used my hotspot, used my wifi and even went to Starbucks. All the same message appears. How to bypass or resolve this issue?

Re: Why can't I get turbotax to connect to the internet to activate my turbotax desktop. I have internet and already set up exceptions etc with my virus/firewall software?

baldietax — Fri, 10 Jan 2025 22:07:40 GMT

based on a large number of postings here about inability activate TT and a spike of outage reports on downdetector.com this afternoon it's probably an issue on the TT side.

https://downdetector.com/status/turbotax/

Re: Why can't I get turbotax to connect to the internet to activate my turbotax desktop. I have internet and already set up exceptions etc with my virus/firewall software?

katieandadi — Fri, 10 Jan 2025 22:08:32 GMT

Same issue. Can't get past the activation screen - it says no internet. Even though it already used internet on the desktop app when it made me log in to my Intuit account. Tried turning firewall off, running as administrator, everything but can't figure it out. Let me know if you figure it out....

Re: Why can't I get turbotax to connect to the internet to activate my turbotax desktop. I have internet and already set up exceptions etc with my virus/firewall software?

beisbol — Fri, 10 Jan 2025 22:31:42 GMT

Same problems here. Think I'll just shut it down and wait for TT to fix it.

Re: Why can't I get turbotax to connect to the internet to activate my turbotax desktop. I have internet and already set up exceptions etc with my virus/firewall software?

mattada1211 — Fri, 10 Jan 2025 22:42:54 GMT

Same issue for visibilty.

Re: Why can't I get turbotax to connect to the internet to activate my turbotax desktop. I have internet and already set up exceptions etc with my virus/firewall software?

jedefeyterr — Fri, 10 Jan 2025 23:07:39 GMT

It took me an hour to figure mine out. I found cryptic post to do the following:

To activate TurboTax 2024 without internet, you can try the following steps:

Run TurboTax as administrator: Right-click the TurboTax icon or setup icon, select Properties, go to the Compatibility tab, and select the "Run this program as administrator" box.
Add trusted sites: In the Control Panel, under Internet Options, add https:*.intuit.com to Trusted Sites and set the security level to Medium.

Step 2 is incorrect, it should be: https://*.intuit.com.

When I performed both steps - it finally activated.

Re: Why can't I get turbotax to connect to the internet to activate my turbotax desktop. I have internet and already set up exceptions etc with my virus/firewall software?

jconolly — Fri, 10 Jan 2025 23:48:03 GMT

I couldn't deal with it any longer ... had lunch and killed some monsters in my online game ...

Came back and hit the "try again" button and it worked.

Must have been on the TT side as mentioned above. I didn't do anything but walk away for a bit.

Hope it keeps working, fingers crossed and they remember to feed the hamsters. 🙂

edit: All kidding aside, it would be nice if Turbo Tax would confirm that the issue was Turbotax, not the customer side.

Re: Why can't I get turbotax to connect to the internet to activate my turbotax desktop. I have internet and already set up exceptions etc with my virus/firewall software?

SteamTrain — Sat, 11 Jan 2025 00:03:57 GMT

In other threads, folks have found out that there IS a problem with the TTX servers for the activation code.

Some got thru later some haven't....could be spotty until that server is fully fixed....but it is being worked on.

Should be fixed by tomorrow, so wait until then to try again.

Re: Why can't I get turbotax to connect to the internet to activate my turbotax desktop. I have internet and already set up exceptions etc with my virus/firewall software?

jconolly — Sat, 11 Jan 2025 01:12:33 GMT

Thank you SteamTrain!!!

Re: Why can't I get turbotax to connect to the internet to activate my turbotax desktop. I have internet and already set up exceptions etc with my virus/firewall software?

mattada1211 — Sat, 11 Jan 2025 03:11:07 GMT

I did get through this evening.

Re: Why can't I get turbotax to connect to the internet to activate my turbotax desktop. I have internet and already set up exceptions etc with my virus/firewall software?

BobJr1957 — Sat, 11 Jan 2025 12:02:32 GMT

I had the same issue (also last year).

If you are running anti-virus (in my case, Norton), go to settings, applications and add the turbo tax program to give it permission.

Worked right away.

I am going to put a note in my tax folder for next year so I don't forget.

Hope that helps.

Re: Why can't I get turbotax to connect to the internet to activate my turbotax desktop. I have internet and already set up exceptions etc with my virus/firewall software?

mthomtech — Sun, 12 Jan 2025 21:41:35 GMT

Is this fixed? Still seeing a number of posts where people are getting internet connectivity errors and can't activate the desktop software they purchased (myself included).

Re: Why can't I get turbotax to connect to the internet to activate my turbotax desktop. I have internet and already set up exceptions etc with my virus/firewall software?

jconolly — Mon, 13 Jan 2025 17:12:28 GMT

According to SteamTrain's post it should have been fixed over the week-end. Problem sounded like it was the server that activates, not all the servers.

I have no way to know myself if that is the case.

Re: Why can't I get turbotax to connect to the internet to activate my turbotax desktop. I have internet and already set up exceptions etc with my virus/firewall software?

mthomtech — Mon, 13 Jan 2025 18:51:42 GMT

In my chat with support, they also indicated that they thought it was fixed, but I still can't get past the error, and it's only happening on 2024 activation.

They are investigating ... will post back if I get a solution.

Re: Why can't I get turbotax to connect to the internet to activate my turbotax desktop. I have internet and already set up exceptions etc with my virus/firewall software?

mthomtech — Sun, 19 Jan 2025 03:41:45 GMT

I was finally able to activate after creating a fresh user on my Mac and installing from that user.

Re: Why can't I get turbotax to connect to the internet to activate my turbotax desktop. I have internet and already set up exceptions etc with my virus/firewall software?

Greg108 — Mon, 20 Jan 2025 19:24:41 GMT

1/20/2024. Still not able to connect to the internet. Did everything suggested by other replies.

Re: Why can't I get turbotax to connect to the internet to activate my turbotax desktop. I have internet and already set up exceptions etc with my virus/firewall software?

jconolly — Mon, 20 Jan 2025 21:22:59 GMT

Greg108:

You should contact TurboTax directly if you have already allowed TurboTax software access through your anti-virus software.

Re: Why can't I get turbotax to connect to the internet to activate my turbotax desktop. I have i...

AnnetteB6 — Mon, 20 Jan 2025 21:28:09 GMT

There was a known intermittent connectivity issue around 1/10/25 that has been solved. Can you please share more information about your operating system and version if you are still having a problem?

@Greg108

Re: Why can't I get turbotax to connect to the internet to activate my turbotax desktop. I have i...

Greg108 — Tue, 21 Jan 2025 17:07:30 GMT

I am running Windows 10, version 22H2, OS Build 19045.5371, 64GB RAM, 64 bit system, Intel(R) Xeon(R) CPU E3-1505M v6 @ 3.00GHz 3.00 GHz. Using Norton 360. I have turned off every feature in Norton short of deleting the complete program. Still no success.