topic Blank screen when I open Turbotax 2024 in Get your taxes done using TurboTax

Blank screen when I open Turbotax 2024

bfinney — Fri, 10 Jan 2025 20:13:57 GMT

I just downloaded TurboTax 2024 to my iMac running MacOS 15.2. When I open turbo tax all I get is a blank screen with a cancel button at the lower right. I try checking for updates without success.

Re: Blank screen when I open Turbotax 2024

Jim218 — Fri, 10 Jan 2025 20:25:18 GMT

I get the same issue. Also using MacOS15.2 on a new Mac. Tried multiple times redownloading, restarting computer. After ‘everything up-to-date’, then comes to white window w Turbo Rax 2024 at top, active blue Cancel button lower right, and nothing else.

Re: Blank screen when I open Turbotax 2024

xmasbaby0 — Fri, 10 Jan 2025 20:38:27 GMT

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily

Re: Blank screen when I open Turbotax 2024

karenedge — Fri, 10 Jan 2025 20:59:33 GMT

I have the same exact issue. Is there any help available?

Re: Blank screen when I open Turbotax 2024

DarthVaderKamp — Fri, 10 Jan 2025 21:21:55 GMT

I see the same thing on my 2023 Mac Mini running Sequoia 15.1.1.

Re: Blank screen when I open Turbotax 2024

sprahst — Fri, 10 Jan 2025 22:27:34 GMT

Same here. MacOS 14.6.1. I installed TurboTax 2024 Desktop... says it is up to date, and then just a plain white screen with a cancel button at the bottom right. I have my activation code (purchased from Amazon), but no way to enter. Surprised as I have used this for many many tax years and never a problem. Help.

Re: Blank screen when I open Turbotax 2024

Throopph — Fri, 10 Jan 2025 23:06:50 GMT

Exact same issue here; downloaded from Amazon; download appeared to be okay; but app won’t open from desktop icon or apps folder; just “spins” like it’s trying to open.

Re: Blank screen when I open Turbotax 2024

sprahst — Fri, 10 Jan 2025 23:10:42 GMT

I called TurboTax support. This is a known issue - expected to be resolved in a few hours. It just started working for me - so it has been resolved from my point of view. Rather then a blank screen, I got the activation screen where I could enter my product key and register. Yay.

Re: Blank screen when I open Turbotax 2024

jamesgate1 — Sat, 11 Jan 2025 13:17:13 GMT

Agree, working this morning with Deluxe FedplusState.

However, it did take about 5 full seconds to populate that window ("enter license key"), at first I thought it was still broken and was replying here, then the window filled in as I was typing. I entered the key, and I'm at the next window, "Register TurboTax". the download file has same byte count today Sat 1/11 as yesterday, fyi.