topic Not an IRS problem SW problem in payment in Get your taxes done using TurboTax

Not an IRS problem SW problem in payment

andewpajhotmailcom — Thu, 09 Jan 2025 00:22:40 GMT

I bought a Premier TT SW at Costco, but this time, no CD only contains download instructions. They used Buy Now instead of the Word download, so I paid for the SW again. Do I have to return everything to get this fixed?

Re: Not an IRS problem SW problem in payment

rjs — Thu, 09 Jan 2025 01:47:08 GMT

If you have a problem with a purchase from Costco, you have to contact Costco about it. You paid Costco, not TurboTax.

Re: Not an IRS problem SW problem in payment

andewpajhotmailcom — Sat, 11 Jan 2025 05:08:20 GMT

TT picked up my credit card info to bill me. It is not Costco's problem.

Re: Not an IRS problem SW problem in payment

mesquitebean — Sat, 11 Jan 2025 05:26:26 GMT

Did you get charged by Costco, and then when you tried to download/install, you got charged again but the second time was by TurboTax? I don't know why it only offered you a "Buy Now" link instead of a "Download" link and charged by TurboTax, but it sounds like you somehow ended up with a duplicate purchase. Costco won't normally remove a charge for a software download, but TurboTax will.

Phone TurboTax Support and tell them what happened and that you ended up with a duplicate purchase and ask them how they can resolve it. During filing season they are currently open every day 5 AM to 9 PM Pacific.

FAQ: What is the TurboTax phone number?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US

Also, if you haven't been able to download your purchase, ask them for help while you have them on the line.