topic each time i log in with my email address, my brother's info pops up. in Get your taxes done using TurboTax

each time i log in with my email address, my brother's info pops up.

beaches3 — Wed, 11 Feb 2026 10:57:59 GMT

help logging in

Re: each time i log in with my email address, my brother's info pops up.

DoninGA — Tue, 31 Dec 2024 16:11:28 GMT

Did you complete your brother's tax return and your tax return using the same account and User ID? If so, your brother's tax return overwrote your tax return and your tax return is gone.

You will need to create a new TurboTax online account with a new User ID for tax year 2024.

Re: each time i log in with my email address, my brother's info pops up.

xmasbaby0 — Tue, 31 Dec 2024 16:12:14 GMT

Did you and your brother use the same account and user ID for your returns last year? If you did, then the second return overwrote the first one and it is lost forever. With online TurboTax you get one return per fee.

Try looking to see if you have another account or user ID for yourself.

Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.

Account Recovery

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have